Tasks
For a big name in banking we are looking for customer advisor agents. You will support the Card division by telephone and in writing. Your tasks:

• Editing questions about the account, username or password;
• Clarification of questions about financial overview and postings;
• Provision of information on various Card Solutions products;
• Information and assistance for app users;
• Processing reports on lost or stolen cards;
• Please note that for this position, both good Dutch and English, in oral and written form is required.

Requirements
Our ideal candidate is

• A natural team player
• Someone who loves to give and receive fantastic customer service - we want you to treat every call or email or social media post as an opportunity to delight our customers

Required skills

• Fluent in Dutch
• Working proficiency in English
• Excellent communication skills
• Problem solving
• Sense of responsibility

Benefits
Benefits

• Excellent benefits package
• Multilingual and excellent work environment to provide the customer service
• Extensive training
• Languages classes (for international candidates)
• Internal employee incentives

Location
Porto, Portugal