Location: Linda-a-Velha, Lisbon, Portugal
Company: Nestlé Business Services Lisbon (NBS Lisbon)
Full-time
Bachelor?s Degree

Nestlé Global Business Services is looking for extraordinary people to join our world-class team. Nestlé Business Services is at the heart of the Group. We provide different services to enable Nestlé to engage with millions of consumers worldwide. We are a multicultural and diverse team of professionals. We are passionate about driving continuous improvement of processes with colleagues across the world. We care about delivering high quality services to support business agility and digital innovation. For our Nestlé Business Servies Lisbon Order to Cash (O2C) department, we are currently looking for a Demand Capture Junior Specialist. Reporting to Demand Capture Lead Specialist, this professional will be responsible to capture orders from customers.

• Ensuring Demand is captured within Global and/or Market SLA's, through both manual and electronic order methods;
• Liaise with Centre of Competence and Reference / Master Data to resolve exceptions/failures for electronic and digitalized demand capture within the time period of defined service level agreement;
• Perform periodic activity relevant review´s with stream Lead Contribute to Continuous Improvements programs and standardization of processes across all markets in scope, whenever possible;
• Analyse and check KPIs on quality of services provided and present during Daily Operational Reviews (DOR?s);
• Participate in KPIs trends (SLAs), root cause analysis of mistakes/errors and problem solving.

• Bachelor?s degree in Business, Finance, Economics, Logistics or similar is a plus;
• Previous Customer Service and/or Order to Cash (O2C) experience is an advantage;
• Proficiency in English;
• Strong computer skills, including Microsoft Office applications (Word, PowerPoint, Excel) and SAP is a plus;
• Strong problem solving and analytical skills;
• Customer orientation;
• Able to propose and implement improvements in procedures.