BNP Paribas Cardif insures 100 million clients in the world. As the insurance subsidiary of BNP Paribas, it aims at being the global benchmark for insurance partnerships and the leading provider of personal insurance solutions.
Our people have extensive know-how and experience that creates tangible added value for marketing, actuarial analysis and data management. We have in-depth understanding of our partner distributors and their industries, allowing us to optimize their insurance offering and the experience they deliver for their customers. Detailed knowledge of our partners also lets us provide support for their sales organizations and management of their networks.
We are currently seeking an Operations Manager - (M/F) ? Fluent in Italian for our Operations Italy Department; the position can be based in Lisbon or Oporto, Portugal.
The Operations Manager will manage in one or more department, several operational teams within Cardif Services. He/she will contribute actively to the implementation and success of the departments transfers. Share and Promote Corporate Values and implement the principles of positive management
Main functions
Team Management:
Elaborate team members? job descriptions with direct management and HR department.
Take part in the recruitment process, to the training and development of each team members.
Manage team?s organization and performance.
Identify and report training needs.
Manage vacations, absences and plan team presence on holidays.
Motivate the team and integrates the diversity of its members.
Ensure the appraisal process of Team Leader, Supervisors and team members in coordination with direct management.
Manage Conflict Management and build a constructive relationship with team members.
Contributes to the salary review process and bonus attribution.
Supervisory control of the operations & Managerial Efficiency:
Participate with Team Leaders:
In the supervision of all operational activities in accordance with the department?s procedures.
In the management report of activity and team related subjects.
Assist management in the key performance indicators (KPI) preparation.
Be apt to lead several Team Leaders & take Initiatives (mature, analytical)
Risk and Cost Awareness:
Identify risks and promote risk-mitigation processes
Identify potential cost-savings and promote cost-efficient processes while maintaining quality and risk controls
Assure management reporting and knowledge of any potential risk situation
Team Work:
Work effectively with Team Leader to set objectives and accomplish goals
Assure and be an active part of team motivation
Respect the needs of others and displays integrity in dealing with team members
Planning & Organizing:
Ability to work in an organized manner
Ensure management report concerning any planning (work/team) that may need further support
Continuous Improvement and Adaptation:
Incentive and generate creative solutions to problems
Strive to improve services and processes
Recognize and value individual initiative and innovation
Identify and value individual potential
Ensure management awareness of profiles with high potential within the team.
Qualifications Required:
The position is open to all degree or higher education in any of the following subjects:
Business administration/business management;
Computing and information technology;
Human Resources management;
Previous experience in managing large teams is highly valued
Extensive knowledge of Insurance processes and specificity is mandatory
Skills and Basic Features:
Be a good decision maker and problem solver within his/her area of expertise
Huge knowledge of Insurance and Italian insurance specificities
Strive continuously for customer satisfaction
Aim to deliver very high quality results
Good capability of managing stress and conflicts
Good written and oral communication skills
Italian Native or bilingual
Fluent in English
Good listening and questioning ability
Ability to plan work ahead and to prioritize workload
Be able to adapt to changes and evolution
Be able to attract, retain, motivate, coach and develop team members for high performance
Have exemplary behaviour; lead by example.
Start date: ASAP
Contract Type: Permanent
If your profile and motivations matches our needs, you feel motivated to join our company do not hesitate in sending us you application, we will be delighted to consider you for this position.
Please note that only applications submitted with CV, Certificate of Studies & Cover letter will be considered and move forward in the application process.
BNP Paribas is an equal opportunity employer and proud to provide equal employment opportunity to all job seekers. We are actively committed to ensuring that no individual is discriminated against on the grounds of age, disability, gender reassignment, marriage or civil partnership status, pregnancy and maternity, race, religion or belief, sex or sexual orientation. Equity and diversity are at the core of our recruitment policy because we believe that they foster creativity and efficiency which in turn increase performance and productivity. We strive to reflect the society we live in, while keeping with the image of our clients.
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