Ship to Bill Associate Finnish

Publicado 23-07-2021

HCL Technologies Portugal

Lisboa Lisboa (Contabilidade / Finanças)


We are a renowned global IT service and consulting company, presently developing our tech footprint in Lisbon (Parque das Nações). We have a new project starting April 2021 in Lisbon for a big player in the oil and gas industry.
Tasks
Main Responsibilities
Work as an Individual Contributor to some of the key responsibilities from the following overall items listed below ?

  • Subject Matter Expert for process updates, exceptions handling; trainings and refresher facilitation; dispute resolution - monitor and oversee credit/debit note creation and cancel/rebills due to service requests and volume or price adjustments
  • Drive RCA, Quality control framework and be a coach to the team
  • Perform root cause analysis and resolution on queries and facilitate and conduct timely resolution.
  • Create a customer account in SAP; perform customer pre-qualification requirements; provide customers with account information; monitor customer activation and ensure it is completed.
  • Invoice Management: invoice generation, review of unbilled sales, processing of credit/debit notes and process month-end accruals, generate month-end reports.
  • Cash Applications: perform assigned responsibility to apply, match, and clear all payments to appropriate accounts in a timely and accurate manner.
  • Monitor aging items, monitor system auto-match malfunction, facilitate timely resolution of any unapplied and/or misapplied payments, and escalate as required
  • Collections: Manage assigned Collections responsibilities including managing assigned AR portfolio and overdue payments as per agreed KPIs.
  • Credit: Perform credit limit creation and modification activities as per defined process, release blocked orders
  • Product promotion rules checking, product catalog update, payment of MSLA kits to vendor, and tracking quantity of MSLA kits
  • Retail site Mystery Shopper reporting, provide administrative support to Loyalty program; Support incentive programs and special price adjustment activities
  • Update Global Smart Form; Travel & Entertainment expense report review
  • Support controls compliance activities; support admin activities of Record Management, Brand & Product Integrity Management, Safety, Security & Health Management reporting, Ergo reporting.
  • Update and reporting of Loss Prevention Observations, Safe Driver Observations, and mileage/work hours in Impact tools; monitoring of POAs, data maintenance.
  • Ensure all complaints/queries that cannot be resolved personally are routed to the appropriate internal or external parties for resolution.
  • Attend customer calls, emails, chat and respond on requests.
  • Create exceptional customer experience for the given customer segments in line with SLAs with a focus on First Contact Resolution and low customer effort.
  • Adhere to TAT and accuracy, report KPI's/SLA's as per agreed timelines.
  • ? Proofreading (European languages), basic translation, mass communication, price communication, and ad-hoc requests.
Functions

  • Invoice Management including
  • Billing
  • Dispute Management
  • Account Setup & MDM
  • AR including
  • Collections & Cash Applications
  • Ledger Account Management
  • Customer Inquiry and Service Request handling
  • Client Solutions
  • Order Processing
Type of Process
Voice/Chat/Email/Data Entry
Soft Skills

  • Excellent communication abilities
  • Good listening and comprehension abilities
  • Ability to effectively communicate, probe, and understand customer issues and provide first call resolution
  • Good interpersonal and issue resolution skills
  • Strong collaboration and coordination skills.
Requirements
Qualification and Experience

  • Graduate/Masters in any discipline. Preferable: Graduate/Masters in Finance or accounting.
  • 3-4 Years of relevant experience.
  • Required Language Thresholds
  • Finnish: (Minimum C1 or Native-Level Fluency).
  • English: (B2-Independent User Level).
Domain Experience
Any one of the following functional experience will be required:

  • Order Management
  • MDM
  • AR
  • Billing
  • Accounting / AP
Logistic Experience
Technical Application

  • User Experience - SAP (Preferable) or any other ERP (Oracle, Siebel, PeopleSoft, SFDC etc.)
Very good MS Office skills
Benefits
We're offering these benefits

  • Competitive Salary.
  • Relocation Package,
  • Meal Allowance on Card.
  • Career Progression Opportunities.
  • Parenthood Program.
  • Well-rounded Health and Life Insurance Packages.
  • On-site gym: includes indoor pool access, fitness classes, and a football pitch.