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Business Analyst / Project Manager - Identity
We?re looking for a Business Analyst / Project Manager who can support the Identity team in delivering seamless access, robust authentication services and intuitive identification experiences across Springer Nature?s digital products.
About Us
SN Digital (SND) is a technology division of Springer Nature. We are responsible for maintaining and delivering millions of articles used by researchers, scientists and students around the globe.
We are 230 people based in London, Berlin, Lisbon, Pune, New York, Madrid, Dordrecht, and Heidelberg. We work in collaborative, multi-disciplinary delivery teams, developing digital products and services that answer user problems and support business goals.
The work is exciting and meaningful.
Our culture is collaborative and friendly.
We encourage and support growth, both personal and professional.
Having a good command of English is essential; collaboration is vital in our day to day work, so being able to communicate your ideas and understand others is critical.
This role is a terrific opportunity for friendly, curious people who want to get involved in our work, who love to learn, who will embrace and develop our culture, and help make SND Lisbon a place where people and ideas can thrive.
We are intentionally looking to create teams that are diverse and inclusive. Diversity is the mix of culture, background, experience and personality that we all bring; inclusion is getting the mix to work better together. We want every team member to contribute to our shared goals while respecting each other's skills, knowledge and needs.
Visit sndigital.springernature.com to learn more about who we are and what we do.
About The Job
We are looking for a skilled and passionate Business Analyst to help us build the best products that enable the research community to advance the progress and understanding of science. Our customer-centric approach is fundamental to the way we work.
The Identity team creates an intuitive identification experience, enabling all our customers to access Springer Nature online products and platforms seamlessly. From submitting papers to accessing our online digital content and services, we aim to provide personalised experiences and marketing tailored to our customer?s needs.
The Identity team is responsible for the access and authentication services used across Springer Nature?s digital estate. The team looks after login, registration, and authentication flows for SN?s significant customer and user base, from academic librarians who manage access for thousands of staff to individual students starting on their research journey. In addition, the Identity team interacts with all groups across SN Digital to ensure users can access all of our products and services and teams from within the wider SN business, such as Customer Support, sales, data protection and legal.
The team needs a Business Analyst and Project Manager to facilitate and run ceremonies, workshops, and other activities, manage communications and relationships with stakeholders across the business and perform the team?s day-to-day responsibilities.
You will be joining a cross-functional delivery team with different nationalities, backgrounds and experience levels. All team members collaborate to deliver solutions that best satisfy the needs of our business, and we are working to create a culture that encourages new ideas and innovation but within the boundaries of the technologies that best suit the vision that Springer Nature has defined.
About You
You like working in a collaborative team where there is collective ownership of the product.
You like getting involved with every stage of the software development lifecycle.
You can demonstrate experience in working successfully with teams to deliver software in an agile manner.
You can demonstrate your experience in facilitating groups to achieve defined goals and outcomes using various facilitation tools and techniques.
You will have excellent communication skills and articulate concepts and ideas from both a technical and a functional business point of view.
You will have a strong focus on high-quality customer experience and sustainable solutions.
You can demonstrate the outstanding analytical ability to solve complex problems.
You have proven experience in managing and resolving conflict with stakeholders.
Have experience working in a fast-paced, dynamic and collaborative environment.
You use your drive, creativity and initiative to move the team forward.
You have experience in driving continuous improvement and innovation across teams.
Have experience in coaching and the implementation of agile and lean principles.
You are intellectually curious and motivated.
What you will be doing;
Within 3 Months, you will:
Ensure team ceremonies are conducted regularly and add value to the delivery process.
Have an understanding of the team?s context in the broader business.
Have developed relationships with core stakeholders.
Be familiar with the Identity technology stack.
Can plan, organise and lead workshops that generate ideas and resolve problems.
Can unearth the root cause(s) of pain points and validate business opportunities and problems the Identity team needs to help to solve.
Be an active participant of the Business Analyst and Project Manager communities.
By 3-6 months, you will:
Have a clear plan of the team?s priorities and be able to communicate this to stakeholders.
Be able to monitor, track and communicate progress, risks and issues to stakeholders.
Be able to prioritise competing demands and obtain buy-in from stakeholders.
Map, analyse and validate information flows from Identity to and from the rest of SN?s digital estate.
Gauge the complexity or scope of a piece of work, collaboratively breaking it into smaller pieces as appropriate.
By 6-12 months, you will:
Onboard new members to the team or help other teams in the onboarding process.
Able to gauge the complexity or scope of a piece of work, breaking it into smaller pieces when appropriate.
Define and implement non-functional requirements.
Contribute to the design of the system architecture.
Triage support queries and diagnose issues in the live applications.
Contribute to blameless post-mortems.
Understand our customers? needs, both internal and external, and how your work affects their experience.
Give and receive constructive feedback within your team.
Day to day responsibilities
As part of an Agile product team, day-to-day, you will:
Run or facilitate ceremonies such as our daily stand-ups, planning, prioritisation and steering sessions, story kickoffs, collaborative analysis and design workshops, showcases to internal customers and regular retrospectives.
Work with our many and varied stakeholders to understand, analyse and plan in new work.
Support the Identity team members in problem-solving activities to remove blockers and complete agreed-upon work.
To apply, please upload a copy of your CV and cover letter stating your salary expectations.
SPRINGER NATURE - springernature.com
Springer Nature employs more than 10,000 people in over 50 markets and is home to some of the best-known names in research, educational and professional publishing.
We value and celebrate the diversity of our people. We recognise the many benefits of a diverse workforce and strive for an inclusive workplace that empowers all our colleagues to thrive. Our search for the best talent fully encompasses and embraces these values and principles.
Working at the heart of a changing industry, we are always looking for great people who care about delivering quality to our customers and the communities we work alongside. In return, we provide opportunities to learn from some of the best in the business, with a culture that encourages curiosity and empowers people to find solutions and act on their instincts.
In addition, we offer:
Food allowance, ? 7,63 per working day via meal card
10% time or ?hack day?.
Access to LinkedIn Learning via our internal learning and development platform.
Free access to all SN Publications.
Private health insurance for you and your partner and children if applicable ? Medis TOP + serious illnesses.
Personal accidents insurance for you.
Possibility of 1 day per week working from home.
Mobile device.
Travel costs for commute card up to the max - ? 40 per month.
24 days leave plus public holidays (3 additional based on length of service).
?Jubilee day? off after 5 years of service.
Enhanced sick days coverage.
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