As Hostel Manager you will be responsible for overseeing delivery of day-to-day running of the Hostel; delivering exceptional customer services which exceeds expectations, ensuring appropriate staffing and resourcing for conferences, events and holiday bookings, including staff rotas, fire/health and safety cover and recruiting and managing seasonal workers, placements and interns.
?In managing the Hostel, you will oversee a high quality housekeeping service alongside project managing maintenance works.
You will also be responsible for growing accommodation bookings and optimising occupancy including preparing future financial projections and monitoring and reporting on sales performance. ?
Working closely with the Head of Finance & Admin and General Manager, you will contribute to the effective promotion of the Hostel.
You will support, develop and nurture local partnerships, business to business relationships, source high quality suppliers and work closely with clients. Supporting events and activities running from the Hostel will also be key; requiring effective liaison with the activity delivery team and coordination of the hostel staff team.

• Recruiting, training and supervising staff.
• Supervising daily operations (Including those online with OTA?s, Travel Agencies?)
• Managing budgets.
• Maintaining statistical and financial records.
• Planning maintenance work, events and room bookings.
• Handling customer complaints and queries.
• Promoting and marketing the business.
• Ensuring compliance with health and safety legislation and licensing laws.
• English and French is the minimum. Other languages will be a plus.

Ciclo Formativo Grado Superior / Medio
De 1 a 2 años