THE ROLE

This role has key responsibilities to ensure that the highest levels of customer service are delivered to both our consumers and partners at all times and via every communication channel, as well as overseeing the customer service team. Reporting to the Head of Customer Service, you will have the opportunity to gain excellent hands-on experience in a fast-paced fashion marketing environment, which will broaden as the team grows.

WHAT YOU'LL DO

• Oversee the customer service team daily work;
• Train/coach team members where necessary;
• Handle customer escalations;
• Provide information regarding products/services and other related inquiries;
• Be the face of Farfetch to our customers and partners alike.

WHO YOU ARE

• Experienced in customer service, preferably in a fashion retail environment;
• Able to work under pressure in a fast-paced environment;
• Able to confidently lead and organize a team;
• Knowledgeable of fashion/fashion brands;
• Proficient in using IT systems, both customer service specific and windows packages;
• Excellent in verbal and written communication skills;
• Able to exceed customer expectations;
• Excellent in listening;
• Hardworking and passionate;
• Available to work on rotating shifts

Through your application, we want to understand the skills and experiences you have that make you the perfect fit for this role and for FARFETCH. We?re passionate about creating the conditions for Farfetchers to grow and develop but we?re also looking for people who can hit the ground running, so make sure to apply for a position where you feel you can thrive.