Are you daily checking your profile in one of the largest social media platforms out there, and do you love solving support problems?

If the answers are YES - then we have the perfect job for you!

We are currently recruiting for Hebrew speaking Customer Support Service Agent (m/f/d) to work with one of the biggest social media platforms in the world.

In this role, you will be a crucial member of the customer service team with these responsibilities.

Your Job:

• You will be a single point of contact for advertisers and agencies (SMB) for different types of inquiries in Hebrew
• You will solve product related technical issues and any other inquiries about the platform and the products
• You will be able to manage all different types of inquiries generated via inbound channels such as chat, email and social media messenger
• As a representative for the social media platform you will provide post-sales support
• You will take an active role in providing excellent and nimble customer service experience
• You will look for ideas to enhance service and improve the overall customer advertising

Your skills:

• University degree in marketing or any other relevant fields is a plus, but not mandatory
• Customer Service experience is preferred
• Experience in social media and/or digital marketing is a plus
• Excellent written and verbal communication skills
• Fluent, verbal and written Hebrew (C2) and minimum B2 English
• Ability to multitask & work under pressure
• Fulltime valid Working Visa for Germany required, no student visa.

Your Benefits:

• Temporary Work at Home in Germany (relocation to Berlin will be required at some stage)
• 2200? gross monthly salary
• 300? gross Sign-On Bonus* (one-time payment)
• 40? shopping card each month for your most favorite partner shops
• Up to 2000? relocation package **
• 3 weeks paid training and ongoing coaching - all online
• We will provide computer, screen and headset
• Workers council that cares for you
• After we all return to the site, we will again offer great team events, Summer and Christmas parties, barbecues and much more fun

This is a great opportunity for someone looking for a new challenge in a diverse, multi-cultural, global business; where you will have the opportunity to work at home (for a period of time), take advantage of excellent learning, development and career opportunities as well as become part of a highly professional and fantastic team. Apply now.

*Terms and Conditions: The application to Concentrix Global Services GmbH must have been made from April 6th, 2021 to July 31th, 2021. Entry into the company at Concentrix Global Services GmbH must have taken place between May 1st, 2021 and July 31th, 2021. The claim of the welcome bonus in total of ? 300 gross arises half after passing the training and the other half after three additional full months of employment, provided that the employment relationship has not been terminated at the time the claim arises and the time of payment. Payment will be made with the payroll following the dates mentioned above. The welcome bonus only applies to new hires and not to takeovers from temporary employment.

**For more information please contact your point of contact from the Talent Acquisition department.

#AGENTCNX

#wah

Job Types: Full-time, Contract

Salary: 2,200.00? per month

Language:

• Hebrew (Required)