Tasks

· Work as an Individual Contributor in Customer Service/Contact Center/Concierge COE and key responsibilities would include :

· Attend customer calls, emails, chat.

· Attend customer requests such as :

· Request for a price quotation.

· Checking product availability for a certain point in time.

· Checking order status.

· Request for information about account status and outstanding payments.

· Request an account statement, a copy of an invoice or delivery document.

· Coordinate other departments such as Order management, collections, dispute and cash application team to resolve customer inquiry.

· Report out daily performance and update all performance logs.

· Shift Timings: 8 AM to 6 PM CET - (Flexibility to work between these hours).

Skills

· Excellent communication abilities.

· Good listening and comprehension abilities.

· Ability to effectively communicate, probe and understand customer issues and provide first call resolution.

· Good interpersonal and issue resolution skills.

· Strong collaboration and coordination skills.

Qualification and Experience

· Graduate/Masters in any discipline. Preferable : Graduate/Masters in Finance or accounting.

· 2-3 Years of relevant experience.

o Finnish: (Minimum C1 or Native-Level Fluency).

o English: (B2-Independent User Level).

Domain Experience

· Having Knowledge on O2C.

· Having experience in Invoice management , Order Management, Collections and Dispute resolution.

· Having experience in handling customer calls/O2C Helpdesk/emails .

· Having good exposure on Helpdesk metrics.

Job Types: Full-time, Permanent

Language:

• Finish C1 (Preferred)
• English C1 (Preferred)

Work Remotely:

• Temporarily due to COVID-19