iCapital Network is powering the world's alternative investment marketplace. Our financial technology platform has transformed how advisors, wealth management firms, asset managers, and banks evaluate and recommend bespoke public and private market strategies for their high-net-worth clients. iCapital services approximately $70 billion in global client assets invested in close to 750 funds across more than 125,000 underlying accounts.
iCapital was named Solutions Provider of the Year at the 2020 MMI/Barron's Industry Awards and selected to the 2018, 2019 and 2020 Forbes FinTech 50, a list of the top 50 innovative financial technology companies that are transforming finance through technology.
About the Role
We are seeking a desktop support engineer. This is a hands-on role requiring the ability to handle various challenges with expertise and exceptional judgment while working with end-users at the highest level within organizations.
If you're computer-savvy and enjoy supporting end users, we would like to meet you. To succeed in this role, you should have a problem-solving attitude along with the ability to give clear technical instructions. You should also be familiar with remote troubleshooting techniques.
Responsibilities
Support end users across multiple offices
Prepare hardware/software for new employees
Maintain/troubleshoot peripherals and printers
Support our hosted phone system
Qualifications
2+ years of recent end-user technical support experience
2+ years of experience of Microsoft cloud-related technologies: O365, OneDrive, Exchange
2+ years of experience in desktop technologies: Windows, MS Office
Experience with MDM solutions
Experience with PowerShell
Experience with Mac OSX a plus
Experience with basic networking a plus
Experience with A/V systems a plus
Excellent written and verbal communication skills
Strong time management skills and ability to prioritize
Process oriented individual
Benefits
iCapital offers a comprehensive benefits package that includes a total compensation program consisting of competitive salary, annual performance bonus, and equity for all full-time employees; healthcare with 100% employer-paid health and dental insurance; and generous paid time off (PTO).
While we are currently working remotely due to COVID-19, this position will be based in our Lisbon, Portugal office.
For additional information on iCapital Network, please visit https://www.icapitalnetwork.com/about-us Twitter: @icapitalnetwork | LinkedIn: https://www.linkedin.com/company/icapital-network-inc