About Reachdesk:
They?re the
world?s first account-based direct mail platform. They help sales and marketing professionals generate high-quality leads and close business faster using integrated personalized direct mail. Think Amazon meets Moonpig but for B2B companies. It's all about finding innovative new ways to break through to people and cut through the noise during those moments that matter in business.
Their founding members have built startups from scratch before, including Yieldify (a Google Ventures, Softbank backed company) and Alpha Exchange (acquired in 2017), so this isn?t their first gig. If you are looking to learn from a group of award-winning entrepreneurs and want to catapult your career forwards then this is it.
The Role
Collecting and analysing data, identifying opportunities and using this knowledge to help the Product team to help improve and optimise the platform for our users.
Building systems to capture, review, and analyse usage information and other key product and user data.
Research and implement useful tools, processes and software for our client facing teams and create the best practices for using them across the organisation.
Improve existing processes / tools to ensure streamlined and efficient operations.
Manage our customer insights platform to ensure the Customer Success team are getting the right information so that customers are getting the most value from our platform.
Make sure user-facing teams (e.g. Sales and Onboarding) are ready with the information and processes required to support new clients.
Ensure data is of the highest quality throughout the internal systems of the business with respect to Sales, Customer Success and Product Usage.
Help automate reporting for Customer Success teams.
Work with the founders/CEO/CFO to track essential SaaS metrics and report OKRs.
Requirements
4+ Years experience in roles that involve managing/analysing data.
Been been involved in scaling a SaaS company between $6-100M ARR.
A data-driven and analytical mindset - can crunch numbers fast and leverage
data to make decisions / recommendations. Be biased towards taking action
(know when to move on from analysis).
Excellent communication and interpersonal skills to collaborate with the wider
team.
The ability to prioritise tasks, and communicate problems rapidly with the
leadership team.
A proven ability to influence others with the story of what you?re seeing in the data to make recommendations.
A proven ability and desire to lead projects from start to finish, working with internal teams and partners to make decisions and maintain momentum.
Previous experience operating Salesforce, Hubspot, Customer Success platforms.
Expertise in Microsoft Excel.
Experience with a BI tool like Tableau or Looker.
Experience in building out a Data Warehouse.
Excellent SQL skills.
A desire for personal growth. You strive to get better each day and inspire the
team to get stronger. This is critical for us. We love hearing stories about having great mentors, lots of reading, getting out of your comfort zone.
What?s in it for you:
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