Together at Talkdesk, we're building a future of brilliant customer interactions. We have the cleverness, curiosity, and grit to make us a team of customer heroes: thinkers, achievers, and dreamers who believe that our world-class SaaS platform can influence a new kind of customer interaction.
Talkdesk started from a hackathon win in 2011 and has since become one of the fastest-growing companies in the world, a Gartner Magic Quadrant Visionary, and enabled billions of customer interactions using our platform. With $124.5 million in backing from DFJ, Salesforce Ventures, Storm Ventures, and Viking Global Investors and supported by the successes of our 1,800+ customers from IBM, Acxiom, Discovery Education, and Peloton, Talkdesk is disrupting a $40+ billion stagnant market.
We're now looking for an Operations Analyst to join our Talkdesk family, an ambitious, driven, and collaborative individual who is able to push us to do greater things together. If you would like to help us shape the future of Talkdesk, come along with us on our journey - your dream job is waiting!
Responsibilities:
Working with product and engineering teams to understand future software requirements and be able to translate them into annual global software requirements;
Creating and monitoring periodic reports for software expenditure, savings and forecasts;
Critically review and audit ongoing expenditure and forecasts and identify trends and potential saving opportunities;
Working with vendors to share requirements, get quotes and procure software;
Working with finance teams, giving answer to their requests related to the R&D area (budget setup and execution, capitalization, funded projects, ...);
Support creation of purchase orders' for R&D expenditure (software, outsourcing, ?)
Identify potential areas of continuous improvement within the R&D Strategy & Operations team;
Requirements:
Bachelor's degree in engineering or management;
+3 years of experience in a similar role;
Awareness of IT /tech terminology to facilitate discussion with technical teams;
Experience managing costs, ideally SaaS software products;
Experience managing procurement projects and initiatives;
Ability to manage various projects simultaneously;
Good negotiation skills;
Fluent in english;
Proven automation and process improvement experience;
Excellent attention to detail;
Positive attitude: 'can do' approach;
Willingness to learn and get involved in a wide range of operational aspects and project initiatives;
Good handle of data analysis tools such as Excel/Google Sheets and BI tools (e.g., PowerBI, Domo, ...)
The Talkdesk story hinges on empathy and acceptance. It is the shared goal among all Talkdeskers to empower a new kind of customer hero through our innovative software solution, and we firmly believe that the best path to success for our mission is inclusivity, diversity, and genuine acceptance. To that end, we will hire, promote, work along, cheer for, bond with, and warmly welcome into the Talkdesk family all persons without regard to ethnic and racial identity, indigenous heritage, national origin, religion, gender, gender identity, gender expression, sexual orientation, age, disability, marital status, veteran status, genetic information, or any other legally protected status.