Delivery Partner Manager

Location: Portugal

About Infor

Infor delivers end-to-end ERP and strategic edge applications that are integrated and delivered in a multi-tenant cloud. We believe that customers need industry-specific solutions and that one size does not fit all.

We are proud to serve more than 68,000 companies worldwide. Infor is a standalone subsidiary of Koch Industries, Inc., which has annual revenues of over $110 billion.

As a global company spanning multiple regions and offering limitless opportunities for growth, we believe that everyone should be an entrepreneur of their role. At Infor, there are countless opportunities for you to be challenged and contribute towards transformative growth. Sounds exciting? Apply today!

For more information visit www.infor.com

Position Summary

Infor Global Professional Services (GPS) uses a mixture of permanent and sub-contract resources to help deliver its projects.This role is key to developing and maintaining relationships with partners who can support Infor?s project implementations.As information security and data privacy becomes increasing important to companies, this role will help ensure Infor?s partners meet Infor?s requirements.The role will also liaise with Infor?s other partner programmes, to ensure partner communication is coordinated and clear.

A Day in The Life Typically Includes :

• Managing a team of Resource Managers / 3P Sourcing Specialists and helping resolve escalated issues.
• Working with new and existing delivery partners to ensure that they are compliant with Infor?s policies and procedures, including Data Privacy Impact Assessments.
• Helping support the closer integration of the Delivery Partner Management and Resource Management teams, to enable more efficient meeting of customer sourcing requirements
• Holding regular status calls with senior regional leadership to discuss status of 3 rd party usage in their regions
• Working with the business to identify and vet potential new delivery partners and then negotiating and establishing subcontracting agreements (PSSA or MSA) and if appropriate IPN Delivery Partner agreements (DPA) with them.
• Marketing of Delivery Partner capabilities to GPS Sales & Delivery Teams
• Coordination of Go to market programs and joint opportunities with GPS Sales
• If Delivery Partner is another type of Infor Partner (e.g. Channel and Alliance) coordinate with other Partner Management on relevant activities

What You Will Need :

Basic Qualifications:

• Bachelor?s degree in business-related field or equivalent discipline from an accredited college or university.
• Five to eight years prior work experience preferably in a software or professional services firm with experience ideally in Partner management and Resource management
• Proficient in Microsoft applications such as Word, Excel, PowerPoint and SharePoint
• High initiative, flexibility, and adaptability
• Experience negotiating and working with contracts with credibility, professionalism and decisiveness
• Strong interpersonal skills with the ability to work as part of team and execute across multiple assignments/people and tasks along with the ability to work independently.
• Strong writing, presentation, and communication skills.
• Strong organizational skills and attention to detail while working under pressure, managing priorities and meeting deadlines
• Proven ability to develop and maintain effective internal and external business relationships;
• Proven ability to perform effectively in a fast-paced, high-growth, rapidly-changing environment;
• Excellent problem solving skills;
• Excellent planning, time management, communication, decision making, presentation and organization skills;
• Proven ability to learn and comprehend technologies and the impact on business;
• Proficient (written and spoken) in English.
  

What Will Put You Ahead?

Preferred Qualifications:

• Experience of balancing both resource and sub-contract management in an international context.
• Good understanding of information security and data privacy regulations (e.g. GDPR)
  

Infor values:

Our Guiding Principles set the standard for how we work with one another. They define who we are as an organization and guide everything we do. By applying the same shared values that unleash prosperity in free societies?such as value creation, integrity, responsibility, free speech, and toleration?we encourage one another to take initiative and to challenge the status quo.


We have a relentless commitment to a culture based on a business philosophy called Market Based Management ® (MBM ® ). Informed by the principles that allow a free and open society to flourish, MBM® prepares individuals to innovate, improve, and transform while fostering a healthy, growing organization that creates long-term value for its clients and supporters and fulfillment for its employees.

Infor does not discriminate in employment opportunities or practices on the basis of race, color, creed, religion, sex, gender identity or expression, sexual orientation, national origin, genetics, disability, marital status, age, veteran status, protected veterans, military service obligation, citizenship status, individuals with disabilities, or any other characteristic protected by law applicable to the state in which you work. If you have a disability under the Americans with Disabilities Act or similar law, and you wish to discuss potential accommodations related to applying for employment at our company, please contact Human Resources at 470-548-7173 and/or [email protected] .

Applicants to and employees of most United States private employers, state and local governments, educational institutions, employment agencies and labor organizations are protected under Federal law from discrimination. For additional information please see EEO is the Law poster, the EEO Supplemental as well as the Statement of Policy. If you would like to view a copy of the company?s affirmative action plan or policy statement, please email [email protected] .

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