Cloudbeds is a travel industry startup that works to make the world a more welcome place. We make advanced cloud-based hospitality software for hotels, hostels, vacation rentals and groups that manages reservations and guests, distributes room availability, sells inventory, and collects payments. Our hundreds of team members are distributed across over 40 countries and, altogether, we speak 40+ languages. How do we do it? On a #remotefirst platform that allows every member of our team to work from wherever they are around the globe. We?re looking for people who want to disrupt the travel industry and love to travel as much as we do.

As a Service & Success Salesforce Administrator, you will support the execution of the daily maintenance and improvement of the systems which are critical to the growth and success of Cloudbeds customer-facing teams.

Location: Europe

What You Will Do:

• Creation and maintenance of insightful reports, dashboards, workflow rules and sharing rules
• Be capable in analytics tools required to support Services & Success Operations and deliver data
• Perform all tasks related to the day-to-day operations of Salesforce, Zendesk, Chilipiper, etc. including managing users, creating and maintaining custom objects and fields, handling bulk data migration, maintenance of page layouts, and support of app exchange applications
• Develop and execute mechanisms used to manage the business, including Apex triggers, workflow processes, and other automations. Help identify and implement new system features and functions in response to business needs
• Respond to issues or questions from users, resolve technical and functional support issues, manage data loads, review data quality and provide training on new features and functionality
• Create feedback loops to Service & Success Leadership on friction points so that they may be alleviated and help desk caseload consistently reduced
• Perform daily reviews of user and system errors, correcting or escalating as appropriate.
• Define and develop key Service & Success systems/processes required to support the rapid growth of the business and achieve customer retention and satisfaction objectives
• Support annual planning activities and develop actionable insights
• Develop relationships and processes with sales, finance, HR, product and other stakeholders to identify and address reporting requirements

You?ll Succeed With:

• At least 3 years of experience in Operations and Business Insights & Analytics
• At least 2 years of experience with Salesforce.com Administration
• Salesforce Administrator Certification 201 and/or Salesforce Sales Cloud Consultant Certification is required
• Develop and create customized reports and dashboards based upon client needs
• Proven experience working with Service & Success systems and analytical tools such as Quicksight. Ability to conduct sophisticated and creative analysis of complex data and translate the results into actionable deliverables, messages, and presentations
• Experience gathering business requirements and defining implementation plans
• Extensive knowledge and experience in Microsoft Excel
• Position requires exceptional people skills with the ability to effectively interact and work with diverse personalitie

Our company culture supports flexible working schedules with an open PTO policy and the opportunity to travel and work remotely with great people. We are also dedicated to your personal and professional development at Cloudbeds. You will have access to over 10,000 courses within LinkedIn Learning when you join our team for your individual growth! If you think you have the skills and passion, we?ll give you the support and opportunity to thrive in your career. If you would like to be considered for the role, we would love to hear from you!

Company Awards to Check Out!

Inc. Best Places to Work (2017 & 2018)

Inc. 500 Fastest Growing Companies (2018)

Connect MIP Award (Technology)

Best Places to Work | Inc Magazine (2017 & 2018)

Best Places to Work | HotelTechReport (2018 & 2019)

Start-Ups to Watch in 2018 | Forbes

Americas Best Start-Up Employers 2020 | Forbes

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