FINDHU, a company specialized in Human Resources Management, stands out for its agile and personalized delivery of human capital. We are currently in the process of recruitment.
We are looking for a Customer Success Manager to join our Comercial team.
As a Customer Success Manager, you will be responsible for delighting our customers, through an excellent service experience.
We value profiles driven by problem-solving and express great customer focus through fantastic leadership skills.
If you are excited about building and leading the delivery of innovative services to high profile customer accounts, we will be delighted to welcome you to the team.
Key Responsibilities
Understand the customer's organisation, goals and how the customer sees Scopphu and can benefit from our products;
Maintain a close relationship with internal sales;
Manage internal stakeholders, prioritise and unblock tasks affecting customer activities;
Hold regular service review meetings and propose service improvement initiatives;
Be the customer's escalation point and drive fast resolutions.
Requirements:
Demonstrated track record in improving operational performance and managing customer satisfaction;
Minimum 3 years of customer-facing project management or service delivery experience;
Good knowledge of Agile Methodologies (Preferable);
Excellent time management and organisational skills;
Strong sense of customer account ownership;
Ability to predict challenges and seek to proactively head-off obstacles;
Detail conscious, highly organised and methodical;
Autonomy regarding prioritization and decision-making;
Proficient English, written and verbal skills.
Possibility to work remotely!
Tipo de oferta: Full-time
Horário de trabalho:
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