We are currently looking for a Customer Service Agent to work in a fast-moving iGaming environment, where the main goal is to support our customers (via email and chat) and take measures to ensure their satisfaction and a high-quality customer support service.
Your challenge
· Acquire an excellent knowledge and understanding of the company?s products;
· Register, follow up and resolve the customer? requests;
· Provide players with an immediate solution or response to ensure full satisfaction;
· Assist the Customer Service Manager and the Team Leader;
· Assist and interact with other departments whenever it is required;
· Ensure compliance with the laws that regulate the company?s activity.
Your talents
· Portuguese native speaker;
· High level of English, both written and orally speaking;
· Strong knowledge of MS Office tools and Internet;
· At least 1-year experience in a customer service environment;
Previous experience in the online gaming industry (highly desirable);
· An understanding of betting and a passion for sport will be considered a plus;
· Stress-resistant and able to efficiently manage several tasks simultaneously;
· Proactive, solution-oriented with focus on detail;
· Be a team player but also able to work independently;
· Willing to work with flexible hours.
Our offer
· The opportunity to work in a young and dynamic company that continues to grow in its sector.
· Attractive salary conditions;
· A full-time contract directly with our company;
· Health insurance;
· Meal allowance and other benefits.
Prazo de candidatura: 30/04/2021
Data de início prevista: 03/05/2021
Tipo de oferta: Full-time, Efetivo/CLT
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Precaução ou precauções relacionadas com a COVID-19:
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