ManpowerGroup is recruiting a Customer Support Agent to represent our client?s brands by delivering outstanding customer service queries with clarity, passion and enthusiasm. The agent will also answer queries across a number of channels including email, chat, and phone.
Your responsibilities
· Handle and carefully respond to all customer inquiries by email, chat and phone;
· Follow up to customer inquiries by taking specific action in a timely manner;
· Engage with customers in a friendly and professional manner while actively listening to their concerns;
· Aim to resolve issues on the by phone call and be proactive;
· Work with other departments together, for example Sales and Marketing.
What we are looking for
· Superb written and oral communication skills in German (C2 level) and good understating in English (B1 level);
· Ability to work independently and in a team environment;
· Resilient and calm with an ability to assist customers and drive brand loyalty;
· Monday to Friday 9AM to 6PM shift;
· Good listening skills and extreme attention to detail;
· Proficiency with desktop computer system and internet skills;
· Prior customer service experience;
· Self-motivated, enthusiastic, and able to succeed in a fast-paced, dynamic environment.
What we offer
· Strong possibility of career progression;
· Family environment, small teams, regulated working hours;
· Initial and continuous training;
· Work contract ? Full time position;
· Professional hardware: everyone can use a Mac;
· Opportunity to work in a multicultural environment.
Mandatory requirements
· Fiber internet (high speed internet) ? NO WIFI AVAILABLE ON ENTHERNET CABLE;
· Peaceful working space area;
Location: Home
Interested? We?re looking forward to your application!
Tipo de oferta: Full-time
Horário de trabalho:
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