Job title: Customer Inquiry with Finnish language
Job type: Permanent
Emp type: Full-time
Industry:

IT

Expertise:

Customer Support

Language

Technical Support

Skills:

Finnish

Salary type: Annual
Location: Lisbon, Portugal
Job published: 15/03/2021
Job ID: 33699

Job Description

Our partner company is a renowned global IT service and consulting company, presently developing their tech footprint in Lisbon (Parque das Nações). They are now looking for a Finnish speaking Customer Inquiry Agent to join their new team!

Role and Responsibility:

Work as an Individual Contributor in Customer Service/Contact Center and key responsibilities would include:

• Attend customer calls, emails, chat
• Attend customer requests such as:
  • Request for a price quotation
  • Checking product availability for a certain point in time
  • Checking order status
  • Request for information about account status and outstanding payments
  • Request an account statement, a copy of an invoice or delivery document
• Coordinate other departments such as Order management, collections, dispute and cash application team to resolve customer inquiry
• Adhere to TAT and accuracy and manage queues and inquiries as per agreed metrics
• Report out daily performance and update all performance logs

Requirements:

• Langauge Skills: Fluency in Finnish and English langauge, both written and spoken
• Experience: 2-3 years
• Education: Graduate/Masters in any discipline, preferably Graduate/Masters in Finance or accounting

Domain Experience:

• Having Knowledge on O2C
• Having experience in Invoice management , Order Management, Collections and Dispute resolution
• Having experience in handling customer calls/O2C Helpdesk/emails
• Having good exposure on Helpdesk metrics

Technical Experience:

• Experience with SAP (including invoicing, contracts, workflows)
• Preferable: Seibel CRM
• Good MS Office skills

Soft Skills:

• Excellent communication abilities
• Good listening and comprehension abilities
• Ability to effectively communicate, probe and understand customer issues and provide first call resolution
• Good interpersonal and issue resolution skills
• Strong collaboration and coordination skills

Additional information:

• Shifts from 8AM to 5PM
• Start date: 12.7.2021 (recruitment process already ongoing)

Why move to Portugal?

Portugal is famous for its warm weather, and generally the weather in Portugal is warm all year long. But depending on where you settle in the country, you will be able to experience weather differences. For example, if you settle in the south, the weather will be far more hot and dry than if you settle in the northern part of Portugal, where there is a more temperate climate.

As in all other countries you will also be able to experience regional differences in Portugal depending on where in the country you choose to settle. In cities such as Lisbon and Porto, you will be able to experience a vibrant city life that offers shopping, historical and cultural experiences, while on the countryside you will experience small, pleasant villages.

Are you looking for your next career step in Lisbon and you fit in the role description above? Send us your application at [email protected] and our Finnish recruitment team will help you further!

About us - Nordic Jobs Worldwide

We are a professional Nordic recruitment specialist focused on connecting candidates from Sweden, Finland, Norway, and Denmark with businesses from all over the world.

Nordic Jobs Worldwide is the largest language Recruitment agency in the Nordic region, we match the most exciting jobs with Nordic talent. Over the past 2 years we have recruited and helped over 1000 Nordic speakers to their dream job with our partners in over 28 different countries.