Majorel creates amazing customer experiences that consumers love and we are proud of. By smartly
combining people and technology we deliver true value for our partners.

We are driven to go further

We serve customers across the world through our 58,000+ employees based in 30 countries in Europe,
the Middle East, Africa, the Americas, and Asia in 60+ languages. We support your customers at any time,
through every device, and in the manner, they expect of their brands. We speak their language wherever
they are and whatever their culture.
We serve your customers by combining the best of people, technology, and innovation. We truly believe
that the greater the use of technology, the more human we can be. Because service is a human thing,
even when it?s delivered by a robot.

We have more than 500 clients, many of which we?ve been working with for over 10 years. As an
industry leader, we offer you the most reliable solutions. Some of the biggest companies in the world,
including the brands you interact with daily, trust our people to represent them.

At Majorel we are committed to providing equal opportunities to men and women. We are also encouraging the inclusion of people with disabilities in positions in our company.

At Majorel, we guarantee compliance with preventive regulations to ensure the care for the safety and health of workers in our facilities or in teleworking.

Responsibilities:
Forecasting, scheduling, and real-time controlling;

Compliance Management:

• Ensures that Contact Centre is aware of legal requirements and that work processes are adapted to meet those requirements.
• Manages schedule adherence reporting and operation team´s feedback process regarding disciplinary actions for schedule adherence and call centre policies that impact KPIs.

Reporting:

• Reports payroll for Contact Centre to HR including regular time pay, overtime pay, holiday pay, and personal time off pay.
• Generates and implements automated reports as requested to manage KPIs of business.
• Works with central departments to implement automated and Business Intelligence tools.

Your experience & skills:

• Bachelor?s Degree in computer science, statistics, mathematics, finance, general business, accounting, or a related field.
• Previous experience is a plus.
• Basic knowledge of programming, preferably VB and SQL.
• Basic knowledge of Business Intelligence tools.
• Very good analytical mathematics skills.
• Proficiency in Microsoft Excel, Word, Access, Windows operating systems.
• Solutions oriented and multi-task.- Strong verbal, written, and presentation skills in English.
• Proactive and able to work with minimal supervision.
• Ability to meet deadlines with accuracy.
• Demonstrated ability to quickly learn new systems and processes.
• Detail-oriented; accuracy is critical.
• Schedule availability.

• Competitive salary
• Health insurance scheme
• Stable multinational company with long term local growth
• Modern work environment at an attractive location with excellent public transport connections
• Development/wellbeing related classes (these vary throughout the year, ask for further details), partnerships/discounts and year-round events, and fun competitions
• Excellent reputation as a responsible employer with presence in Portugal for more than 50 years
• An international environment employing people from different nationalities and cultures

Apply now to join us in a vibrant, multi-cultural city center environment. Explore your career possibilities and work on your personal development. Above all, enjoy the experience of working with a highly prestigious brand!

Job Types: Full-time, Contract

COVID-19 Precaution(s):

• Remote interview process