About us
Luxclusif is a fashion tech company that enables brands and retailers to buy & sell preowned goods through innovation and technology. We are the main global distributor (B2B player) of pre-owned luxury fashion for businesses, with offices and warehouses in Portugal, Estonia, US, China, Japan and the Philippines.

For the last seven years, our multinational team embraced challenges together, operating as a single unit every step of the way. As a result we solidified our market position with triple digits % growth in 2020, and are set yet to a faster pace in 2021.

Luxclusif upholds transparency, excellence, ambition and motivation. We foster curiosity by continuously providing our team members with avenues to explore, experiment, innovate and disrupt the current luxury resale model ? in a nutshell, that is our essence.

Tech resale, circular economy & sustainability ? all in one.
Are you ready to join us?

About the Team

The account management unit is responsible to boost the relationships with our partners! Their priority is seeking opportunities to develop and manage the business of our clients with marketing campaigns and good growth strategy tools. Our main customers are a reference in the resale industry (ie. The Real Real, Vestiaire Collective, Reebonz, Farfetch, etc).

About the Role

• Serve as the lead point of contact for all Buyback partner account management matters (through email, phone, online presentations, screen-share, and in-person meetings);
• Build and maintain strong, long-lasting client relationships;
• Responsible for keeping current clients satisfied and delivering exceptional client service on a day-to-day basis;

• Manage projects within client relationships, working to carry out client goals while meeting company goals;
• Acquire new partners, negotiate contracts, and close agreements;
• Ensure the timely and successful delivery of our solutions according to customer needs and objectives;
• Clearly communicate the progress of monthly/quarterly initiatives to internal and external stakeholders;
• Identify areas of improvement to meet Buyback quotas;
• Forecast and track key account metrics (e.g. quarterly results and annual targets);
• Prepare reports on account status;
• Collaborate with internal teams to identify and grow opportunities with existing partners;
• Assist with challenging client requests or issue escalations as needed;
• Enhance department and organization's reputation by accepting ownership for accomplishing new and different requests; exploring opportunities to add value to job accomplishments;
• Liaise between the customer and internal teams;
• Stick to deadlines and ensure account planning on tasks and deliverables.

About You
You are graduated in Management or Marketing and you have more than 5 years of account manager or a project manager experience. You are a communicative person and you enjoy making others growing!

Hard Skills

• Account Manager;
• Communication;
• Problem Solving.

Soft Skills

• Detail-oriented;

• Autonomy;
• Client-oriented;
• Proatividade;
• Coordination;
• Motivation;
• Ambition;
• Excellence;
• Transparency;
• Team Work;

Job Types: Full-time, Permanent

Work Remotely:

• Temporarily due to COVID-19

COVID-19 Precaution(s):

• Remote interview process