Purpose and Overall Relevance for the Organization:
GBS, the engine that designs, builds and operates consistent adidas end-to-end business services & solutions globally to drive the transformation TO ONE ADIDAS enabling our Business Partners to focus on core business.
GBS prioritizes executing transitions, process and solution roadmaps. Implementing one service framework, performance measurements and GBS customer board. Furthermore GBS is driving the implementation of robotics process automation (RPA).
It is the overarching goal to move the adidas Group to a much more consistent, standardized and automated operating model with solid governance, architecture and operating model
The O2C stream is one of five global streams who is designing and implementing end to end services & solutions as Global Process Owner (GPO). GPO's can effectively cross-collaborate with multiple stakeholders to define the current and future state of adidas business and its processes, identifying issues and risks, suggesting mitigation strategies and driving towards technology solutions.
GBS Operations operate by executing Global Process Owner services and solutions.
O2C collaborates with the stakeholders in adidas to create a customer journey that exceeds the expectations of the customer & consumer. It constitutes of Order to Invoice Wholesale (WHS), Invoice to Cash WHS and Direct to Consumer.
Scope of I2C
Wholesale:
Credit- and collection management
Dispute management
Customer master data

• = These processes are driven by other functions - the O2C process excellence team supports these functions to create a robust end-to-end process.

Key Responsibilities and General Accountabilities
:
Analyze, develop new and adjust existing end to end processes/ services, standards or operational plans, and deliver results with direct impact on O2C stream, other streams and markets.
Work towards the GBS priorities, KPI's, OKR and overall GBS roadmap
Manage and execute transformation initiatives including GAP analysis related to the GBS operation centers/markets and provide process competency with a specific focus on O2C
Develop and implement process standardization, harmonization and automation by applying the 6-2-1 Methodology
Manage and execute new O2C systems/ technology/methodology roadmap and process change, upskill, train and execute (i.e. High Radius)
Lead medium sized projects with the respective profound process and technical knowledge within the boundaries of time, cost & quality, focusing on the customers expectations, implement results and support sustainability of solution.
Possess ownership of O2C processes and act as a subject matter expert and expertise for O2C areas in line with latest taxonomy/ activity split, processes and technology towards operational and market finance teams
Partner and collaborate as business partner with operations center, Corporate Finance, Management and market finance within the assigned area of responsibility, understanding customer needs and requirements (i.e. accounting, financial reporting, policy group finance manual interpretation, data governance/principles)
Ensure standardized data management processes and drive data quality improvement actions
Support business process stakeholders on the analysis of master data processes, proposing relevant improvements and facilitating the successful implementation
Provide expertise for operational processes or (master) data related queries with your expert knowledge
Key Relationships:
GBS VP's
GBS O2C Director
Global GPO O2C, S2P, Controlling and Reporting, H2R
Operational O2C Teams in Operations Centers
Support Functions, i.e. IT
External system providers/ consulters
External contacts/ corporates for knowledge sharing and trends
Knowledge, Skills and Abilities
:
Experience and understanding of GBS / Shared Services environments
Very good understanding of customer master processes
Experience in process design, process mapping, improving process quality, process review and compliance
Broad SAP FI/CO knowledge
Ability to apply continuous process improvement concepts and tools
High degree of customer orientation
Fluent in English (verbal and written), good communication skills and an international mindset
Good analytical mindset
Experience with project management, strong planning and organization skills, and ability to work and deliver in changing environments, under limited guidance while adhering to specified deadlines
Ability to work independently
Result orientation and pro-activity
Requisite Education and Experience / Minimum Qualifications:
Degree in Business Administration or IT or related areas, or equivalent combinations of educations
Minimum of 3-5 years of relevant work experience in customer master data area
Understanding of accounting processes
Experience in data management
Ideally experienced in shared service center organizations
Understanding & knowledge of regional and global market landscape and the respective customer
Project management experience