Company Description

Welcome to Bosch

Cars drive autonomously, machines speak to each other, and houses become smarter. At Bosch, we turn these visions into reality to improve the quality of life for people all over the world. Start something big and become a part of forward thinkers where you can create something remarkable: Invented for life.

With over 300 specialized associates and around 15 nationalities, Bosch activities in Lisbon are focusing on sales, marketing, communication, training, nearshoring services and shared support for human resources services to Europe. The diversity, commitment and know-how of the team are the key success factors of this organization.

Bosch Service Solutions develops and delivers Customer Experience, Mobility and Monitoring solutions for companies and their customers.

Our teams find fast and efficient solutions for thousands of people on a daily basis ? from claim management to life-saving emergency calls, among other services. Define the standards and become a pioneer together with around 9000 associates worldwide.

Job Description

Your contribution to something big:

Do you want to lead a team and have a positive impact in someone?s life? Then, join Bosch as a Service Team Lead (Elevator Emergency Line).
As Service Team Lead for Bosch you will work closely with our service agents, Operations Manager, technical areas and the client?s operational stakeholders to manage the local service team in Lisbon, working for 4 Nordic markets (Sweden, Finland, Norway, Denmark), handling Elevator Emergency Calls and alarms.

Main tasks:

• Support agents throughout their lifecycle with Bosch Service Solutions
• Be responsible for onboarding, agent development and growth
• Ensure the success of operational topics, team management, KPI attainment, schedule and peak handling and making sure the end client has an excellent experience with Bosch from the very beginning

Qualifications

What distinguishes you:

• Excellent communication skills, both verbally and written in English (C1); mandatory to speak at least one of the other languages (Swedish / Norwegian / Finnish / Danish). Fluency in 2 or more of these languages is highly preferable
• Bachelor's degree or equivalent work experience
• Minimum 2 years of customer facing project management or service delivery experience
• Availability to work different hours (24/7 service) and adaptable to work alongside the time zone and calendar of local stakeholders
• Ability to communicate clearly with different types of stakeholders: developers, technical, agents, clients and management
• Ability to predict challenges and seek to proactively head-off obstacles
• Basic knowledge / IT literacy, as well as elevator technology.

Additional Information

What we offer you:

Challenges in an international environment | career opportunities in one of the best companies in the world | medical services | discounts for employees | sports and health related activities | canteen | good access to public transports | space for creativity.

Success stories don´t just happen. They are made...

Make it happen! We are looking forward to your application!