OUR COMPANY POSITION

TMG is a leading travel & hospitality business within Asia offering 4 different pillars within travel; DMC, Hotels and cruises ? we own 11 hotels and 7 river and sea boats with plans to expand our assets as we move into these new markets; Airlines, we own 3 seaplanes that operate in our homeland Vietnam and are about to embark on an exciting new airline project within Asia; Online ? As one of Vietnam?s most successful Online travel Agents, we are industry leaders in technology, developed inhouse.

Vivu Journeys is a new brand of TMG which entering the DMC space and this time we are launching with Europe, starting with the UK and Portugal with bigger plans to expand globally.

Typically, a DMC works as a middleman buying product from hotels, transport and touring companies to sell onto Tour Operators or Travel Agents at a profit. For Vivu Journeys, in addition to connecting our partners with key suppliers, we will also be creating and operating our own product and tapping into the other hospitality arms of our Parent company, TMG.

POSITION PURPOSE

The role is to provide reservations support for the European market (French and English speaking) and ensure excellent customer satisfaction. This role also provides support to the Business Development Managers in winning new business and preparing the tariffs when required.

MAJOR TASKS

Key areas

• Respond to reservation inquiries in an accurate, appropriate, and timely manner
• Maintain relationships with partners regarding new and future bookings
• Ensure all bookings, passenger details, logistic information, internal notes and supplier notes are updated on the system
• Look after any travel requests from new Agents to secure new business

Customer Service

• Provide timely and accurate information and excellent support to external customers (agents, suppliers, and clients) as well as internal customers
• Resolve customer service issues to customer?s satisfaction with appropriate corrective and preventive measures
• Follow up after sales to ensure customer satisfaction

Marketing

• Support Marketing and Product teams as needed

QUALIFICATION AND SKILL REQUIREMENTS Essential Criteria Desirable Criteria Experience:

• 1-2 years working experience in a customer service role
• Experience in sales for another DMC
• Experience in sales & reservations
• Experience in travel & tourism

Qualifications:

• Minimum Bachelor Degree

Skill:

• Fluent in Portuguese, English and French (verbal and written)
• Proficient with Microsoft Office applications
• Strong communication skills for internal & external purposes
• Strong sales skill ü High standards of customer service
• Able to problem solve and make decisions, consulting others as required
• Able to work under pressure and juggle multiple tasks
• Spanish and German language skills

Attributes:

• Hungry - Ideal team players are hungry. They are always looking for more. More things to do. More to learn. More responsibility to take on. They are self-motivated and diligent. They are constantly thinking about the next step and the next opportunity.
• Humble - quick to point out the contributions of others, share credit, emphasize team over self and define success collectively rather than individually.
• Smart - good judgment and intuition around the subtleties of group dynamics and the impact of your words and actions
• Flexible and able to work odd hours, with uncertainties/changing priorities and under pressure

WHAT WE OFFER

• A competitive compensation package including salary, allowance, and paid leave
• Personal Health Insurance
• Career pathways & professional development
• Travel domestically & oversees as required by the business

Job Type: Full-time