World Talent Selection is recruiting Italian speaker Talent for our prestigious client in Lisbon.
Position : Italian Customer Service - Social Media h/f
Responsabilities :
- Provide support to small and medium-sized businesses (SMBs) to help them grow across multiple channels ? chat, email and phone;
- Support and expand the self-serve advertising base for SMB clients in the online and digital advertising domain;
- Provide pre and post-sales support for all self-service products;
- Provide product and tool support to enhance clients? experience;
- Identify trends and solve problems facing multiple SMB clients;
- Resolve customer issues in a timely manner, pro-actively communicate to clients on progress and pro-actively identify areas where clients can improve usage of our solutions.
- Provide vital product insights and feedback from our customers to engineering.
Profile :
- Native Italian Speaker;
- Good knowledge of English (B2 level);
- Familiarity with online advertising products and social media;
- +1 year working in a customer service related role;
- Excellent communication skills: verbal, written, listening skills;
- Flexible and quick learner, able to adapt to continuously evolving SMB needs to help clients grow their business on the advertising platform;
- Experienced in Call Center environment / Customer Support role;
- Ability to multi-task and work under pressure;
- Availability Monday to Sunday, including rotating weekends.
Offer :
- Contractr 1 year renewal automatically;
- Work schedule Monday to Sunday (rotating shift);
- Excellent work opportunity in a dynamic leading multinational company;
- Possibility of cooperation with leaders in various industries;
- Stable work and career progression;
- Investment in training and personal development;
- Modern, centrally located buildings with cafeteria facilities and an excellent public transportation connection;
- Health Insurance since day one in the company;
- Accommodation during the contract offer by our client;
- Initial flight expenses refund;
- COVIS D-19 Test refund;
- Annually complementary return flight to your home country (within Europe);
- Free healthy meals in the cafeterias, such as soup, bread, salad and fruit;
- Free Portuguese language courses, sport activities and organized events.
Job Types: Full-time, Contract
Experience:
- Social Media Marketing: 1 year (Preferred)
Education:
- High school or equivalent (Required)
License:
- work permit in Portugal (Required)
Language:
- Italian native (Required)
- English C1 minimum (Required)
COVID-19 Precaution(s):
- Remote interview process
- Social distancing guidelines in place
- Sanitizing, disinfecting, or cleaning procedures in place
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