As a global player in outsourcing, Intelcia has been combining talent, technology and processes for 20 years to offer a tailor-made service and skills that meet international standards to its customers around the world. The group provides a global and multi-sector offer based on 4 areas of solutions: Customer Relationship Management, IT Solutions, Business Process Outsourcing and Digital Services.
Present in 14 countries in Africa, Europe and America, the group currently employs more than 18,800 people in 40 operational centres, both directly and through partners.
We are currently looking for Customer Care Representatives - B2B - French market.
Your mission:
- Administrative tasks/emails;
- Answering client calls;
- Management of commercial and/or technical disputes;
- Contact with customers to solve pending situations;
Your profile:
- Proficient French, oral and written (compulsory and eliminatory);
- Computer skills (easily navigate between various applications);
- Effective and objective communication / active listening;
- Analytical mind;
- Client orientation/results;
- Back Office or Call Center experience (preferencial).
Our offer:
- A pleasant and welcoming environment;
- Initial training and work contract;
- Health insurance after 6 months of seniority;
- Salary and bonuses (salary + food allowance + variable salary + language allowance);
Project schedule :
Monday to Saturday: 07h00 - 19h00
Work place:
Lisbon - Sete Rios, 2 minutes from transport
At INTELCIA, we are passionate about your success.
#Intelcia #ProudtobeIN #WeDreamWeCareWeDo #BeGreatTogether
Tipo de oferta: Full-time, Efetivo/CLT
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Precaução ou precauções relacionadas com a COVID-19:
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