This is what you'll do:
- Develop end-to-end artificial intelligence (AI) solutions from identification and evaluation of AI use cases to specification, testing and implementation, focus on but not limited to conversational intelligence
- Lead research and scouting of innovative artificial intelligence solutions with a focus on conversational intelligence
- Drive root cause analysis from different customer data platforms into customer insights using advanced data modelling and optimize every aspect of engagement with our customers, derive respective process touchpoint optimization
- Deliver predictive models with deep customer insights to enhance business development and operations such as delivery, returns, refunds, cancellations, etc.
- Establish partnerships and cooperation?s with technology partners
- Work with broad section of stakeholders which will include colleagues from IT, finance, complaints, logistics and supply chain, marketing etc.
This is what you'll bring to us:
- University Degree in economics, mathematics, computer science, data science or a comparable subject
- Experience in areas of process mining, artificial intelligence and conversational intelligence within the e-commerce industry, working in a start-up is a plus
- Knowledge in programming and implementing artificial intelligence solutions, incl. corresponding tools (e.g. IBM Watson, Microsoft AI, R, Python, SQL, RPA, Cognitive Computing, Qlikview)
- Knowledge of Natural Language Processing (NLP)
- Willingness to learn in the field of deep learning and machine learning.
- Experience in agile project management (Scrum)
- Ideally you are fluent in English. Experiences in German are an advantage
- You have analytical skills and learn quickly
- You like to take on responsibility and can work independently
This is what we offer:
- Responsibility and independence from the first day
- Exciting tasks with a steep learning curve, where you can actively help shape our company?s fast growth
- Get to work in an international environment
- Support from experienced colleagues and a program that promotes personal development
- Refreshing working atmosphere including drinks and light snacks
- Modern office in the middle of Lisbon
- Regular company events and table football for lunch breaks
Benefits:
- Work from home opportunities
- Flexible working hours
- Discounted/free food
- Free drinks
- Company phone
Job Types: Full-time, Permanent
Work Remotely:
- Temporarily due to COVID-19
COVID-19 Precaution(s):
- Remote interview process
- Virtual meetings