(Senior) Expert Analytics & AI

Publicado 30-01-2021

Emma - The Sleep Company

Lisboa Lisboa (Contabilidade / Finanças)


This is what you'll do:

  • Develop end-to-end artificial intelligence (AI) solutions from identification and evaluation of AI use cases to specification, testing and implementation, focus on but not limited to conversational intelligence
  • Lead research and scouting of innovative artificial intelligence solutions with a focus on conversational intelligence
  • Drive root cause analysis from different customer data platforms into customer insights using advanced data modelling and optimize every aspect of engagement with our customers, derive respective process touchpoint optimization
  • Deliver predictive models with deep customer insights to enhance business development and operations such as delivery, returns, refunds, cancellations, etc.
  • Establish partnerships and cooperation?s with technology partners
  • Work with broad section of stakeholders which will include colleagues from IT, finance, complaints, logistics and supply chain, marketing etc.

This is what you'll bring to us:

  • University Degree in economics, mathematics, computer science, data science or a comparable subject
  • Experience in areas of process mining, artificial intelligence and conversational intelligence within the e-commerce industry, working in a start-up is a plus
  • Knowledge in programming and implementing artificial intelligence solutions, incl. corresponding tools (e.g. IBM Watson, Microsoft AI, R, Python, SQL, RPA, Cognitive Computing, Qlikview)
  • Knowledge of Natural Language Processing (NLP)
  • Willingness to learn in the field of deep learning and machine learning.
  • Experience in agile project management (Scrum)
  • Ideally you are fluent in English. Experiences in German are an advantage
  • You have analytical skills and learn quickly
  • You like to take on responsibility and can work independently

This is what we offer:

  • Responsibility and independence from the first day
  • Exciting tasks with a steep learning curve, where you can actively help shape our company?s fast growth
  • Get to work in an international environment
  • Support from experienced colleagues and a program that promotes personal development
  • Refreshing working atmosphere including drinks and light snacks
  • Modern office in the middle of Lisbon
  • Regular company events and table football for lunch breaks

Benefits:

  • Work from home opportunities
  • Flexible working hours
  • Discounted/free food
  • Free drinks
  • Company phone

Job Types: Full-time, Permanent

Work Remotely:

  • Temporarily due to COVID-19

COVID-19 Precaution(s):

  • Remote interview process
  • Virtual meetings