Experis IT is a company specialized in recruiting professionals in Information Technologies.
We are currently recruiting a System Management Analyst - Technical Support, to integrate our client. The company is establishing a Procurement and Logistics Technology Center in Lisbon.

This professional will be responsible for:

• Leads technical assistance and provides the first line of support services;
• Identifies, analyzes, and designs techniques to solve business problems using information technology;
• Identifies, categorize, investigate, answers and follows up on incidents or demands placed via the Service Desk Management tool according to standard operating procedures until the closure;
• Provides remote technical assistance to solve system users? requests and incidents related to product use.
• Elevates user incidents when necessary to the relevant team or to the IT Run Manager according to defined workflow process;
• Delivers high level customer service until resolution of user?s request or incident;
• Updates and keeps up to date the service management knowledge database,
• Remains up to date on company products and technologies, both within Chemonics? supply chain work, and the company as a whole;
• Acts as a reference on ERP technical assistance for colleagues;
• Prioritizes tasks autonomously, in accordance to defined severity policy;
• Efficiently shares relevant information with team members and management;
• Contributes to the training and integration of new colleagues;
• Improves documentation processes of key procedures, and training tools for system processes;
• Provides support to the testing team for development of test scenarios based on operating procedures

We are looking for someone with:

• Relevant university degree or equivalent experience required; Advanced degree preferred
• Minimum 3 years of experience with information systems and IT service management operations
• Demonstrated ability in applying IT service management principles and practices according to the Information Technology Infrastructure Library (ITIL) framework;
• Strong customer service and problem-solving skills
• Demonstrated ability to communicate clearly and concisely both orally and in writing
• Ability to work both independently and as part of a team
• English language fluency with level B-2 required with level C-1 advanced preferred
• Availability to work flexible hours (standard 8-hour workdays, between the times of 8:00am-8:00pm as required)
• Experience working with Microsoft D365 F&O and ERP system (Microsoft Dynamics and Power BI)
• Experience on Microsoft D365 Finance & Operations or previous versions highly desirable
• Experience implementing ServiceNow platform
• Certification in ITIL

If you meet these requirements, do not hesitate, and send us your application through the link below:

<endereço ocultado>

Poderá encontrar o anúncios original publicado em: https://www.itjobs.pt/oferta/372022/system-management-analyst