We believe it takes great people to make a great product. That?s why our team lives our company values, and we hire based on them too. Since 2010, we?ve been building a visual sales tool now used by over 95,000 scaling companies worldwide who love its simple yet powerful design. Along the way, we?ve raised over $90 million in funding from international investors and received numerous awards as an employer. We take great care to find exactly the right people for our ten global offices. So, what do you say ? are you ready to join us? If you?re a people person who loves problem solving, we have just the thing for you. Join our customer success team in our office in the heart of Lisbon. You will play a meaningful role in this growing team!
As a member of our customer success team, you will be the problem solver and ambassador for our clients, assisting them if they run into difficulty while building value for a variety of Pipedrive?s product offerings. We care about our customers? success and experience when using Pipedrive and we will go out of our way to ensure they meet their goals.

What you'll do:

• Serve as a guide to a high volume of customers and be their advocate as they navigate our CRM product
• Make outbound calls to re-engage clients and help guide them
• Identify trends impacting client experience and communicate operational issues to our product management teams
• Give our users the most awesome experience by contributing to FAQ resources
• See the patterns in common customer issues and help our marketing and product development teams solve them by improving features

We're looking for someone who should:

• Be able to speak both English and Portuguese fluently (the ability to speak other languages is only advantage)
• Be a problem solver
• Have a big crush on Sales
• Have 2+ years of proven experience involving account management for a SaaS company

In exchange we offer:

• Competitive base pay;
• A world-class working environment full of nice perks;
• Fun colleagues on 2 continents, 4 time zones and a vibrant company culture;
• Work on a product whose clients love to use;

If this is something for you, send your resume (in English) or a link to your LinkedIn profile and please add why we should pay extra attention to your application.