About Webhelp
Webhelp is a French multinational BPO company that is making business more human for the world?s most exciting brands.
By choosing Webhelp you will be part of a family of over 62,000 game-changers from more than 170 locations in 49 countries.
Join us at Webhelp Portugal and you will have the opportunity to be part of a multicultural team, a fast-paced environment, and a diverse pool of engaging projects with some of the best B2C and B2B brands worldwide.
About the job role:
As a Security Analyst, you will assist the country CSO in all necessary tasks and ensure the respect of the procedures. You will oversee a wide range of duties related to reporting, control, follow up, investigation support, required analyses, and other delegated demands that contribute to the overall Security of all Portugal Webhelp sites.
As a Security Analyst, you will:
- Follow and influence operational best practices within all the teams and departments;
- Accomplish the daily execution of assigned security tasks;
- Manage and monitor the reports under his/her responsibility and proactively take action to follow up and present ideas and suggestions to improve efficiency, techniques, tactics and procedures;
- Perform security rondes on the floor and support the Operational Project leaders;
- Ensure the compliance with deadlines;
- Assist on the deployment of measures and on the analysis of data;
- Follow-up several ongoing security projects at the same time;
- Work with internal teams to come up with action plans to address corrective and preventative measures to mitigate risk;
- Work with stakeholders to drive process improvements that will impact internal and external customers;
- Contribute on special projects which reduce fraud opportunities, while maintaining focus on a positive customer experience;
- Support Fraud Prevention innovation by participating in internal meetings;
- Work with team members to articulate and prioritize future needs of the team;
- Communicate analytical insights to the CSO;
- Coordinatinate meetings between various interlocutors (IT, Office Management, operational ...);
- Support the security action plans;
- Availability to perform training and Security awareness.
We are looking for:
- Native or Proficient in English (C2)
- 1/2 years? experience on similar position
- Rigorous and reliable stance
- Adaptability in complex environments
- Team spirit and ability to work collectively
- Excellent communication skills
- Availability to relocate between different sites;
We offer you:
- Competitive wages (14 monthly payments per year)
- Health insurance provided by the company
- Investment in training and personal development
- Opportunity to professionally grow inside the company
Life at our company:
- Work with a diverse environment with people from over 15 nationalities
- Benefit from our modern amenities, many discounts in local businesses, company parties and events and much more!
- We promote inter-company mobility to work at any of our sites around the world
- New and modern offices in Braga
Ready to take up the challenge?
Join our team and show off your talent!
All submissions will be treated confidentially under the General Data Protection Regulation.
*Due to our contingency plan regarding COVID-19, you may be expected to work from home for a specific time.
Webhelp Portugal is an equal opportunity employer.
Webhelp considers diversity as a fundamental resource and it offers everyone access to employment opportunities, regardless of their gender, age, religion, ethnicity, or any other classification protected by applicable national laws.
Duração do contrato: 12 meses
Tipo de oferta: Full-time, Temporário
Benefícios:
- Cartão/Ticket refeição
- Estacionamento gratuito
- Subsídio de transporte
Horário de trabalho:
Remuneração suplementar:
- Bónus de performance
- Subsídio de Natal
Teletrabalho:
- Temporariamente devido à COVID-19
Precaução ou precauções relacionadas com a COVID-19:
- Processo de entrevista remoto
- Equipamento de proteção individual fornecido ou exigido
- Protetor facial nos locais de trabalho
- Medições de temperatura
- Diretrizes de distanciamento social aplicadas
- Reuniões virtuais
- Procedimentos de higienização, desinfeção ou limpeza aplicados
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