Project Manager

Publicado 29-12-2020

WEBHELP

Braga Braga (Limpezas)


About Webhelp
Webhelp is a French multinational BPO company that is making business more human for the world?s most exciting brands.
By choosing Webhelp you will be part of a family of over 62,000 game-changers from more than 170 locations in 49 countries.

Join us at Webhelp Portugal and you will have the opportunity to be part of a multicultural team, a fast-paced environment, and a diverse pool of engaging projects with some of the best B2C and B2B brands worldwide.

About the job role:
As a Project Manager, you will guarantee customer relationship quality by ensuring that all the defined objectives are achieved, in response to the expectations of the client. You will lead a team of Senior Team Leaders and develop the team?s skills. You will also oversee the production support.
As a Project Manager, you will:

  • Analyze project results and define the necessary action plans
  • Ensure quality/customer demands efficiently
  • Guarantee respect of procedure and quality standards (ISO, NF345, LRS) on the project
  • Manage turn over and absenteeism and put in place necessary action plans
  • Ensure the availability of production means (material, tools, technical resources) and human resources
  • Ensure the reporting requirements of the project
  • Prepare and lead production/steering committees and customer visits
  • Performance of multiple tasks inherent to team management

We are looking for:

  • Native or Proficient in French (C1/C2)
  • Fluency in English (B2)
  • Previous experience in management a team (Contact Center is a plus)
  • 1/2 years? experience on similar position
  • Ability to adapt to a fast-paced industry
  • Strong analytics skills
  • Excellent guidance & coaching skills

We offer you:

  • Competitive wages (14 monthly payments per year) with performance bonus
  • Health insurance
  • Possible flexible hours after some tenure
  • Possibility to do Work from Home *
  • Investment in training and personal development
  • Opportunity to professionally grow inside the company
  • Team lunches, happy hours, company outings

Life at our company:

  • Work with a diverse environment with people from over 15 nationalities
  • Benefit from our modern amenities, many discounts in local businesses, company parties and events and much more!
  • We promote inter-company mobility to work at any of our sites around the world
  • New and modern offices in Braga, Portugal.

Ready to take up the challenge? Apply: https://tinyurl.com/yxwjtn7a
Join our team and show off your talent!

All submissions will be treated confidentially under the General Data Protection Regulation.
*Due to our contingency plan regarding COVID-19, you may be expected to work from home for a specific time.
Webhelp Portugal is an equal opportunity employer.
Webhelp considers diversity as a fundamental resource and it offers everyone access to employment opportunities, regardless of their gender, age, religion, ethnicity, or any other classification protected by applicable national laws.

Duração do contrato: 12 meses

Tipo de oferta: Full-time, Temporário

Benefícios:

  • Cartão/Ticket refeição
  • Estacionamento gratuito
  • Subsídio de transporte

Horário de trabalho:

  • Turno de 8 horas

Remuneração suplementar:

  • Bónus de performance
  • Subsídio de Natal

Experiência:

  • Gerência de equipa: 2 anos (Preferencial)

Teletrabalho:

  • Temporariamente devido à COVID-19

Precaução ou precauções relacionadas com a COVID-19:

  • Processo de entrevista remoto
  • Equipamento de proteção individual fornecido ou exigido
  • Protetor facial nos locais de trabalho
  • Medições de temperatura
  • Diretrizes de distanciamento social aplicadas
  • Reuniões virtuais
  • Procedimentos de higienização, desinfeção ou limpeza aplicados