Global Process Manager (M/ F)

Publicado 04-12-2020

adidas

Porto Porto (Contabilidade / Finanças)


Purpose & Overall Relevance for the Organisation
:
Global Business Services (GBS), the engine that designs, builds and operates consistent adidas end-to-end business services & solutions globally to drive the transformation TO ONE ADIDAS enabling our Business Partners to focus on core business.
GBS prioritizes executing transitions, process and solution roadmaps. Implementing one service framework, performance measurements and GBS customer board. Furthermore, GBS is driving the implementation of Robotics Process Automation (RPA).
It is the overarching goal to move the adidas Group to a much more consistent, standardized and automated operating model with solid governance, architecture and operating model
The Order to Cash (O2C) stream is one of five global streams who is designing and implementing end to end services & solutions as Global Process Owner (GPO). GPO's can effectively cross-collaborate with multiple stakeholders to define the current and future state of adidas business and its processes, identifying issues and risks, suggesting mitigation strategies and driving towards technology solutions.
GBS Operations operate by executing Global Process Owner services and solutions.
O2C collaborates with the stakeholders in adidas to create a customer journey that exceeds the expectations of the customer & consumer.
Scope of O2C:
Credit- and collection management
Dispute management
Customer master data
Retail & E-COM cash reconciliation
Order management
Billing/ invoicing
Key Responsibilities and General Accountabilities
:
Analyze, develop new and adjust existing end to end processes/ services, standards or operational plans, and deliver results with direct impact on O2C stream, other streams and markets.
Work towards the GBS priorities, KPI's, OKR and overall GBS roadmap
Manage and execute transformation initiatives including GAP analysis related to the GBS operation centers/markets and provide process competency with a specific focus on O2C
Develop and implement process standardization, harmonization and automation by applying the 6-2-1 Methodology
Manage and execute process improvement initiatives on demand (e.g. build of a bad debt provision process, create a harmonized cash remittance process)
Manage and execute new O2C systems/ technology/methodology roadmap and process change, upskill, train and execute (i.e. BSR, ARIBA and High Radius, Concur)
Support and Contribute at selection of tools, techniques and systems according to architectural requirements and demands
Provide input to identify improvement potential, problems and feasibility of process change with stakeholders through variance analysis and effective usage of data, create transparency on priorities, develop options / solutions and facilitate recommendations for preparing fact-based decisions ending into regular continuous improvements.
Support standardized reporting, measurements, KPI and ad hoc analysis in line with SLA's together with Delivery Excellence team securing quality, timeliness, compliance and productivity of services and processes
Lead medium sized projects with the respective profound process and technical knowledge within the boundaries of time, cost & quality, focusing on the customers expectations, implement results and support sustainability of solution.
Provide expertise for O2C areas in line with latest taxonomy/ activity split, processes and technology towards operational and market finance teams
Possess ownership of O2C processes and act as a subject matter expert.
Support to the definition of policies, accounting standards and guidelines for process improvement
Manage and execute adaption of Group Finance Manual (including IFRS) into GBS operations centers and non GBS markets to secure standardization while ensuring compliance
Support the internal controls process and advice on improvement areas
Partner and collaborate as business partner with operations center, Corporate Finance, Management and market finance within the assigned area of responsibility, understanding customer needs and requirements (i.e. accounting, financial reporting, policy group finance manual interpretation, data governance/principles)
Get understanding of stakeholder requirements, collecting data, delivering analysis, problem resolution and support recommending options
Support O2C change management through design and delivery of prototype tools, with other functions and streams to operationalize accordingly
Ensure standardized data management processes and drive data quality improvement actions
Support business process stakeholders on the analysis of master data processes, proposing relevant improvements and facilitating the successful implementation
Provide expertise for operational processes or (master) data related queries with your expert knowledge
Develop and implement adequate communication packages to present derived results, recommendations and solutions
Manage compliance and global process guidance
Key Relationships:
GBS VP's
GBS O2C Director
Global GPO O2C, S2P, Controlling and Reporting, H2R
Operational O2C Teams in Operations Centers
GBS Global Governance
Corporate Finance, Corporate Accounting, Corporate Treasury & Taxes
Support Functions, i.e. IT
Other business function: Global Operations, Brand Marketing, Sales (Wholesale/Retail/e-com), HR
Finance markets
External system providers/ consulters
External contacts/ corporates for knowledge sharing and trends
Knowledge, Skills and Abilities
:
Experience and understanding of GBS / Shared Services environments
Understanding of GBS processes
Understanding of the consumer goods industry
Understanding of the relevant O2C sub-processes
Experience in process design, process mapping, improving process quality, process review and compliance
Broad SAP SD knowledge, FICO a plus
Ability to apply continuous process improvement concepts and tools
Willingness to travel
High degree of customer orientation
Fluent in English (verbal and written)
Good communication skills and an international mindset
Ability to think strategically as well as tactically
Good analytical mindset
Cross functional and cross GPO mindset
Familiarity with project management, strong planning and organization skills, and ability to work and deliver in changing environments, under limited guidance while adhering to specified deadlines
Ability to work independently
Understand the purpose and benefits of modelling as subject matter expert and contributes to usage of knowledgebase
Ability to coach, guide and manage teams in a trustful and proficient manner
Result orientation and pro-activity
Requisite Education and Experience / Minimum Qualifications:
Degree in Business Administration or IT or related areas, or equivalent combinations of educations
Minimum of 6 years of relevant work experience in Customer Service
Understanding of accounting processes
Experience in data management
Ideally experiences in shared service center organizations
Understanding & knowledge of regional and global market landscape and the respective customer
Project management experiences
Apply with your CV in English