Customer Success Manager

Publicado 30 Novembro 2020

Connecting Software

Madeira (Contabilidade / Finanças)


Join Connecting Software as a Customer Success Manager in Madeira and live your best life NOW!

When we passed the 1000 customer benchmark, we found out that we make sure that everything is running with our solution, but we do not take the chance to cross-sell within our enterprise customer.

This will be YOUR job.

We have fantastic customers around the world, so we want to have a dedicated person to get in contact with them regularly. You will be able to find out if they are happy and if they have suggestions to improve our products. A real added value is to get more details about the IT projects they have coming up and to offer our other services to their organizations.

This might be an ideal approach to increase the visibility of our software in the customers? ecosystem.

Join Connecting Software in Madeira and live your best life NOW!

Job description, responsibilities and duties

You will need to provide insights on client-to-business interactions, improve customer experience through product support, and handle customer complaints and requests. You will act as an active provider of information and advice within the triangle: customers, developers and sales/marketing department.

Successful candidates must be social, analytical and understand the needs of the customers ? both in terms of technology and business processes. The ideal Customer Success Manager should engage with customers, maximize value, and create strategies to grow our customer base.

If you have a software development background supported by at least 2 years? experience and like and understand at least some of the Applications, Technologies and Enterprise software listed below.

Technologies

  • SQL Syntax
  • Middleware
  • C#.Net
  • Azure Cloud
  • SaaS
  • OPC UA
  • ODATA
  • REST API?s
  • CMIS

Applications

  • Dynamics 365 and Office 365
  • Salesforce.com
  • SharePoint
  • Exchange Server
  • D365 AX+NAV (D365 Business Central, D365 for Finance)
  • Quickbooks
  • G Suite
  • SAP

Enterprise Software

  • Business processes
  • ERP, CRM, DMS, ECM, Collaboration and Marketing Automation
  • IT architecture, SaaS and Software Integration

Soft Skills

  • Understand of different cultures and behavior especially North American
  • Communicate with technical and non-technical people

We are looking for candidates with university-level education!

Technical Skills

  • Software Development and Integration, Business Software

Language skills

English ? Proficiency (C2) ? as you will mainly work with English this should be natural for you.

The position is suitable for experienced professionals which are goal and success oriented, passionate and motivated individuals.

Don´t wait ? time to move to paradise ? live and work where others make holidays!

Send your CV in English with your photo and tell us why you?re the best applicant via E-mail to: [email protected]