Your Role

Do you love to communicate and are interested in the fashion industry? As an e-Commerce Customer Support Representative, you will provide reassuring and friendly customer service by e-mail, for the German market. Your main goal will be delivering resolutions, while building a positive brand image, maintaining a high level of service awareness at all time.

Responsibility

• To assist customers with any issues with regards to their returns or their orders via email or phone;
• To help customers to register online and/or to process their orders;
• Deal with complaints and escalation process when necessary;
• To be able to deal with customers with late returns and faultygoods;
• Liaise with shipping department over issues raised by customers with regard to either orders or returns;
• Liaise with Finance for any accounting enquiries and flag accounting issues raised by customers;
• Maintain a high level of service awareness at all time;
• To help customers with product enquiries.

Your Profile

• German near native speaker;
• Fluent level of English (B2);
• Previous experience in customer service environment preferred;
• Passion for fashion and trends. Capable of accessorizing and providing styling advice;
• Demonstrate ability to handle and resolve complaints;
• To help customers with product enquiries.

Our Offer

• Excellent work opportunity in a dynamic leading multinational company;
• Possibility of cooperation with leaders in various industries;
• Stable work and career progression;
• Investment in training and personal development;
• Facilities centrally located with an excellent public transportation offer and with canteen included;
• Health Insurance since day one in the company;
• Possibility to live in one of our apartments;
• Initial flight expenses refund;
• Annually complementary return flight to your home country (within Europe);
• Free healthy meals in the cafeterias, such as soup, bread, salad and fruit;
• Free Portuguese language courses, sport activities and organized events.