BNP Paribas is a leading European bank with an international reach. It has a presence in 72 countries, with more than 202,000 Employees ? including more than 154,000 in Europe and over 5,000 in Portugal alone.

BNP Paribas is present in Portugal since 1985, having been one of the first foreign banks to operate in the country. Today, BNP Paribas has several entities operating directly in this territory, offering a wide range of integrated financial solutions to support its clients and their businesses.

Worldwide, the Group has key positions in its three main activities: Domestic Markets and International Financial Services (whose retail-banking networks and financial services are covered by Retail Banking & Services) and Corporate & Institutional Banking, which serves two client franchises: corporate clients and institutional investors. The Group helps all its clients (individuals, community associations, entrepreneurs, SMEs, corporate and institutional clients) to realise their projects through solutions spanning financing, investment, savings and protection insurance.

ROLE AND RESPONSIBILITIES

Within Client Management Support, the CMTO team is the front line operational point of contact, acting as the Client?s Electronic Banking Expert.

• The main responsibility is to manage the smooth onboarding of Corporate Clients from an e-banking perspective on items such as contracting, training and day-to-day support
• The main objective is to deliver excellence in quality service to clients, in accordance with the bank?s policies and procedures and to additionally, support the Cash Management Sales team during RFP responses in order to grow the group?s portfolio year on year
• Understand the client?s business requirements and advise on how to best use the BNP Paribas e-banking solutions
• Support clients on the daily use of BNP Paribas e-banking tools for simple and complex enquires
• Ensure coordination between clients and other support functions within the organization
• Continually evolve in E-Banking tool knowledge in line with product enhancements and regulatory change
• Manage risks for the Client and for the Bank through proper operational controls
• Be a digital ambassador

PROFILE

• Bachelor degree, preferably in Economics, Finance, Business Administration or equivalent
• Up to 2 years' experience in Customer Service Desk, IT Support or Payments BackOffice roles
• Analytical and Problem solving mind-set
• Client service orientation
• Excellent Client communication skills, phone / mail / WebEx
• Experience of managing client relationships
• Knowledge of Cash Management products both domestic and cross border
• Previous experience of working with E-banking products including payment formats (Connexis Cash, XML, MT101 etc.)
• Fluency in English and Spanish (mandatory)

Please note that only applications submitted in English will be considered. BNP Paribas is an equal opportunity employer and proud to provide equal employment opportunity to all job seekers. We are actively committed to ensuring that no individual is discriminated against on the grounds of age, disability, gender reassignment, marriage or civil partnership status, pregnancy and maternity, race, religion or belief, sex or sexual orientation. Equity and diversity are at the core of our recruitment policy because we believe that they foster creativity and efficiency which in turn increase performance and productivity. We strive to reflect the society we live in, while keeping with the image of our clients.