Customer Service Representative

Publicado 19-11-2020

Brambles Group

Lisboa Lisboa (Publicidade / Marketing)


Brambles companies, including CHEP, help move more goods to more people, in more places than any other organisation on earth. Our 330 million pallets, crates and containers are continuously in motion, forming the invisible backbone of the global supply chain and the world?s biggest brands trust us to help them transport their goods more efficiently, sustainably and safely. As pioneers of the sharing economy, Brambles created one of the world's most sustainable logistics businesses through the share and reuse of its platforms under a model known as ?pooling?. Brambles primarily serves the fast-moving consumer goods (e.g. dry food, grocery, and health and personal care), fresh produce, beverage, retail and general manufacturing industries. The Group employs more than 10,000 people and operates in over 60 countries with its largest operations in North America and Western Europe. For further information, please visit www.brambles.com.

Job Description

As Commercial & New Business Executive, you will manage & support a portfolio of existing business accounts or Customers. Through data analysis, you will follow and manage each Customer?s account, watching KPI?s and identifying root causes for account deviations, implementing accurate action plans to solve them. Additionally, you will work to retain existing business through close and regular follow up, as well as to support New Business through active selling of CHEP.

Main Accountabilities

Data & Reporting

  • Ensure the correct understanding of business reports and Customer KPI monitoring reports
  • Update and use Salesforce as the daily tool to report business activity
  • Ensure the opportunity sales funnel is updated at all times
  • Ensure Audit completion process and targets are achieved

Interaction

  • Understand the needs and priorities of new business opportunities through the appropriate commercial approach
  • Increase awareness of CHEP in the market and promote our pooling business model
  • Manage the interface between Customers & CHEP
  • Liaise with the Central Teams achieve business excellence and Customer support

Skills and knowledge

Knowledge

  • Understanding of the CHEP business model, products service and value proposition
  • Understanding of the local Retail/Manufacturer market and the supply chain

Skills

  • Commercial Savy ? negotiation, listening, communication, sales skills
  • Ability to apply sales tools and methodologies
  • Ability to engage with people/customers and build long lasting, trustworthy relationships

Behaviors:

  • Drive for results ? desire to win business
  • Desire to deliver customer satisfaction and growth
  • Insightful ? always looking to learn and understanding new information related to market and customers
  • Entrepreneurial
  • Demonstrate resilience and flexibility

Languages

Portuguese & English - fluency in both.

Preferred Education

Degree and equivalent - Marketing

Preferred Level of Work Experience

5 - 7 years

We are an Equal Opportunity Employer and we are committed to developing a diverse workforce in which everyone is treated fairly, with respect, and has the opportunity to contribute to business success while realizing his or her potential. This means harnessing the unique skills and experience that each individual brings and we do not discriminate against any employee or applicant for employment because of race, color, sex, age, national origin, religion, sexual orientation, gender identity, status as a veteran, and basis of disability or any other federal, state, or local protected class.

Individuals fraudulently misrepresenting themselves as Brambles or CHEP representatives have scheduled interviews and offered fraudulent employment opportunities with the intent to commit identity theft or solicit money. Brambles and CHEP never conduct interviews via online chat or request money as a term of employment. If you have a question as to the legitimacy of an interview or job offer, please contact us at [email protected].