Sales and Customer Service Specialist

Publicado 08-11-2020

Swoosh English

Lisboa Lisboa (Publicidade / Marketing)


Swoosh English is an online training provider helping foreign doctors and nurses pass their English exams so they can work in the UK. We provide classes and courses by a team of fully qualified and experienced UK native English teachers and ex-examiners.

Founded in 2013 and we are now looking to recruit freelance assistants to join our team.

We are offering an immediate start to the right candidate.

Years of experience:

At least 1-2 years working online

Education level:

Degree level is preferred but will also consider those without a degree based on work experience and skills.

Skills/qualifications:

Knowledge of Microsoft Office, especially Word, PowerPoint and Excel

English proficiency:

Advanced to near-native level speaker

Key areas of responsibility

  • Manage emails and Facebook messages from current and prospective students (sales and customer service)
  • Manage content and enquiries on social media accounts (YouTube, Facebook, Instagram, etc.)
  • Answering current student/customer enquiries on email and in our Facebook groups
  • Answering enquiries from business partners and recruitment agencies
  • Collect and store important data for business analysis
  • Perform various other administrative tasks
  • Support marketing campaigns for product launches
  • Customer service on social media and through email.

Eligibility

  • Experience in supporting the daily operations of the business
  • Evidence of leading and delivering low-risk non-complex projects
  • Experience of providing exceptional customer service
  • Ability to work efficiently under pressure with careful attention to detail
  • Ability to be proactive and plan ahead
  • Good communication skills, ability to work alongside all levels of the team
  • A fast and stable internet connection (This is a home-based position)
  • Enthusiastic, self-motivated and organised
  • Professional and approachable attitude
  • Have a keen interest in helping students improve their English
  • teaching is desirable
  • Knowledge of any multimedia and creativity software products and WordPress is preferable.

Applications

We are offering the successful candidate a competitive remuneration package with a 5 day work week, public holidays and excellent career prospects.

Interested parties please send your CV/resume and contact details by email, along with a cover letter that includes why you would like to work for Swoosh English and why you think you would be well-suited to this role. Please ensure all the skills, experience and qualifications requested are clearly demonstrated as explained in the body of the job posting. We will ignore any applications that do not include a personalised cover letter.

Please send your cover letter and comprehensive CV to elizabeth [@] swooshenglish [dot] com and alex [@] swooshenglish [dot] com

We reserve the right to close the job advert once we have received a sufficient number of responses. Therefore, please complete your application as soon as possible.

Visit our web site: https://www.swooshenglish.com to learn more.

Job Type: Full-time

Salary: 1.00? per month

Benefits:

  • Work from home

Schedule:

  • 8 hour shift

Work Remotely:

  • Yes