Who We Are
Conectys is a global organization with centers on 3 continents and in 7 countries. We are all about transparency, modesty, and growth. We also strongly believe in Fun@Work, so much that we?ve made it one of our core values.
We have the best possible clients in gaming, high tech, travel, retail, finance, and other key industries.
Employee engagement, initial and ongoing training, flexible work hours, incentives, ?Pizza with the CEO?, Fruit Days, Happy Hours, employee-driven CSR programs, Open Door Policy, or trips to client sites are just examples of what YOU will experience in Conectys.
We are also recognized for premium BPO services with 11 awards received in the past 3 years alone.
Requirements
C1 English written and spoken
3 years previous experience in workforce management or real time analyst roles
Understanding of labor law related with scheduling
Expertise using Microsoft Excel
Attention to detail
Strong analytical skills
Availability to work 24/7 shifts rotation
Residence in Lisbon area
Responsibilities
Responsible for monitoring and adherence management to promulgate schedules in real time to maximize productivity
Coordinates appropriate staffing allocation and availability of call center staff to achieve service level objectives
Prepare intraday reports to assist operations to drive and manage agent daily productivity and performance
Manage time off request and shift schedule swaps to improve staffing to align it to current arrival patterns to meet service level
Other ad-hoc tasks related with the role
What we offer
Role specific training about tools, processes and procedures used by the project
Career growth across different departments
Lisbon City Center ? Roma Areeiro
Workplace accessible through train, bus and subway
Private health insurance as of the 7th month contract
Remote working project until January 2021. This is an office based project. Smart working option is just temporary and only offered to candidates based in Lisbon
Meal allowance paid by card with fuel discounts
Monthly performance bonus and yearly performance management system
Monthly engagement activities
Dedicated HRBP to support your Conectys experience
Tipo de oferta: Full-time, Temporário, Efetivo/CLT
Experiência:
Idioma:
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