ConvaTec is a global medical products and technologies company focused on therapies for the management of chronic conditions, with leading market positions in advanced wound care, ostomy care, continence and critical care, and infusion devices.
Our products provide a range of clinical and economic benefits including infection prevention, protection of at-risk skin, improved patient outcomes and reduced total cost of care.
At ConvaTec, we exist to improve the lives of the people we touch. We are committed to helping people with chronic health conditions lead the life they want ? giving them more mobility, confidence and freedom.
Our customers depend on our advanced technologies to help reduce potential complications of skin breakdown and infection, and they rely on our products and services to help manage their conditions every day. Meeting their needs is what motivates us and is a source of tremendous pride for all of us who work at ConvaTec.

Change is everywhere at ConvaTec. It?s transforming our business and helping us improve millions of lives. And we?re nowhere near finished. Across every part of our business, we?re pushing for better. Join us as a Master Data Manager, and you?ll do the same.

Purpose of role

The Master Data Manager will report to the VP Global Business Services. They will work closely with the Regional/Global Finance community and Process Owners to ensure that master data for Customer, Vendor, General Ledger, Profit Centre, Cost Centre and other financial master data is complete and accurate and maintained to the level required to support efficient and effective operation of ConvaTec? s global processes. This includes improving and setting standards for data quality, creating & cleansing the master data sets, processing the creation and amendments to master data, monitoring data to ensure that it meets those standards and working with business users to ensure data errors are corrected, identifying continuous improvement initiatives to ensure that master data quality is maintained.

Key Duties & Responsibilities

This role will manage the team to deliver the following activities:

• Creation and maintenance of master data, completed within quality targets and SLAs set
• Creation and embedding of Data Governance within ConvaTec. This will include creation and maintenance of Data Owners, Data Stewards, Data Dictionaries, Data Quality Rules, etc. Once in place, manage the monitoring and reporting of data quality to stakeholders and take necessary action to ensure data meets the data quality targets
• Own the data cleansing process
• Manage the process to correct data errors found in the master data on an ongoing basis
• Assist the programme team in the implementation of tools and processes to create and maintain master data and then resume responsibility for maintaining them
• Ensure Work Instructions, Standard Operating Procedures, Policies and training material for Master Data Management are in place an up to date
• Ensure Controls to manage the processing of master data are in place and meet expectations set by the Global Financial Controls Team.
• Subject matter expert and ?go to? person for master data who will work with the business users to education, train, and assist them with master data management
• Develop and maintain dashboards to report master data quality and as the business develops create a wider range of KPIs to manage the department
• Once the Data Project has concluded drive continuous improvement programmes to further enhance data quality by analysing data within the database, observing and monitoring processes and working with the business to identify improvements. Create projects where needed and work with relevant stakeholders to deliver the improvements
• Work with other projects to expand the use of master data within the business, for example to CRM, sales and marketing

In addition, the Manager will:

• Represent Master Data at Data Governance meetings

• Work on business projects where needed
• Develop a high performing team who champion data quality

Key Results Indicators & Measures of success

• Quality (target maximum number of errors)
• Responsiveness (target completion of MD requests & response to queries)
• Productivity
• % right first-time processing
• Adherence of SLA indicators
• Internal customer satisfaction scores

Experience (Tools)

• 4-5 years as Team Lead or 2 years as Service Line Lead in GBS environment
• 2 years minimum master data management experience in SAP
• Excellent data manipulation skills in Business Intelligence or equivalent
• Excellent Microsoft Office suite skills (excel to an advanced level)
• Data Profiling and Data Quality monitoring tool e.g. Infosphere preferred
• Excellent team management skills
• Min 12 months process development experience (Lean/ Six Sigma)

Education/Qualifications

• Degree

Language Skills

English C1

Portuguese (if not a native speaker) B2

Soft Skills

• Passionate about data and data quality
• Gravitas to promote data quality in the business
• Passionate about developing and creating a high performing team
• Able to understand and investigate topics related to multiple business areas
• Analytically minded and a methodical problem solver
• Good interpersonal skills with excellent customer service and a ?can do? attitude
• Process orientated
• Able to efficiently prioritize work and timely inform stakeholders on the progress
• Experience working with multiple countries/geographies
• Excellent communication skills at all levels

Other

Experience of working within a GBS environment preferred.

Our transformation will change your career. For good.You?ll be pushed to think bigger and aim for excellence.Your ideas will be heard, and you?ll be supported to bring them to life. There?ll be challenges. But, stretch yourself and embrace the opportunities, and you could make your biggest impact yet.

This is stepping outside of your comfort zone.

This is work that?ll move you.

#LI-PF1

Nothing in this job description restricts management?s right to assign or reassign duties and responsibilities to this job at any time. Additionally, this job description reflects management?s assignment of essential functions. It does not prescribe or restrict the tasks that may be assigned.

ConvaTec provides equal employment opportunities for all current employees and applicants for employment. This policy means that no one will be discriminated against because of race, religion, creed, color, national origin, nationality, citizenship, ancestry, sex, age, marital status, physical or mental disability, affectional or sexual orientation, gender identity, military or veteran status, genetic predisposing characteristics or any other basis prohibited by law.

Notice to Agency and Search Firm Representatives: ConvaTec is not accepting unsolicited resumes from agencies and/or search firms for this job posting. Resumes submitted to any ConvaTec employee by a third party agency and/or search firm without a valid written and signed search agreement, will become the sole property of ConvaTec. No fee will be paid if a candidate is hired for this position as a result of an unsolicited agency or search firm referral. Thank you.

If you are an active employee at ConvaTec, please do not apply here. Go to the Career Worklet on your Workday home page and View "ConvaTec Internal Career Site - Find Jobs". Thank you!