Location: Linda-a-Velha, Lisbon, Portugal
Company: Nestlé Business Services Lisbon (NBS Lisbon)
For our NBS Lisbon Order to Cash (O2C) department, we are currently looking for a Claims Management Junior Specialist. Reporting to Claims Management Lead Specialist, this professional will be responsible to analyze and solve claims and deductions raised by different stakeholders.
A day in the life of...
What will make you successful
- Reception, registering, assignment and categorization of all customer Claims and Deductions raised by customers and/or internally;
- Contribute to Continuous Improvements programs and standardization of processes across all markets in scope, whenever possible;
- Analyse and check KPIs on quality of services provided and present during Daily Operational Reviews (DOR?s);
- Participate in KPIs trends (SLAs), root cause analysis of mistakes/errors and problem solving.
- Bachelor?s degree in Business, Finance, Economics or similar;
- Proficiency in English and Italian;
- Strong computer skills, including Microsoft Office applications (Word, PowerPoint, Excel) and SAP is a plus;
- Strong problem solving and analytical skills;
- Customer orientation.