Claims Management Specialist | Italian Speaker

Publicado 29 Maio 2020


Lisboa (Contabilidade / Finanças)

Position Snapshot

Location: Linda-a-Velha, Lisbon, Portugal
Company: Nestlé Business Services Lisbon (NBS Lisbon)
Bachelor?s Degree Italian Speaker

Position Summary

For our NBS Lisbon Order to Cash (O2C) department, we are currently looking for a Claims Management Junior Specialist. Reporting to Claims Management Lead Specialist, this professional will be responsible to analyze and solve claims and deductions raised by different stakeholders.

A day in the life of...
  • Reception, registering, assignment and categorization of all customer Claims and Deductions raised by customers and/or internally;
  • Contribute to Continuous Improvements programs and standardization of processes across all markets in scope, whenever possible;
  • Analyse and check KPIs on quality of services provided and present during Daily Operational Reviews (DOR?s);
  • Participate in KPIs trends (SLAs), root cause analysis of mistakes/errors and problem solving.
What will make you successful
  • Bachelor?s degree in Business, Finance, Economics or similar;
  • Proficiency in English and Italian;
  • Strong computer skills, including Microsoft Office applications (Word, PowerPoint, Excel) and SAP is a plus;
  • Strong problem solving and analytical skills;
  • Customer orientation.