customer advocacy program manager

Publicado 25 Março 2020

Randstad

Lisboa (Publicidade / Marketing)


detalhes do emprego Randstad Professionals is recruiting for a multinational company in the software engineering sector and they want to reinforce their structure with Marketing Data Analyst (m/f). Randstad Professionals is recruiting for a multinational company in the software engineering sector and they want to reinforce their structure with Marketing Data Analyst (m/f).

  • competências

    • 10 to 15 years in B2B marketing, preferably with experience managing customer advocacy and/or engagement programs
    • Passionate about building relationships with customers, and with focus on putting them at the center of our marketing to highlight transformative stories that drive loyalty, community, inspiration and impact.
    • Passionate about customer satisfaction and success
    • Proven experience in customer & advocacy marketing
    • Strategic marketer who is innovative, passionate, fun, and creative
    • Excellent cross-functional collaboration skills
    • Customer-driven philosophy that enables effective reference capture and nurture; with demonstrated ability to describe business value with clear metrics
    • Proficient project management skills with the ability to manage and track many tasks simultaneously
    • Exceptional communication skills (written, verbal, and presentation)
    • Someone who is self-motivated, always looking for ways to take their programs to the next level
    • Being able to work closely with sales executives and reps to ensure our customer advocacy program is in alignment with their needs and help to grow the business is paramount.
    • Fluency in English.
  • responsabilidades

    -Collaborate with customer -facing teams (Customer Success, Marketing, Sales) to identify, cultivate and secure customer advocates.
    • Work with marketing, sales and success teams to actively promote and grow the customer advocacy program; increase adoption, usage and visibility through proactive outreach, internal communications and creative messaging
    • Manage reference request fulfillment, and track reference activity and outcomes to measure impact; produce monthly reports with regular communications to stakeholders
    • Deeply understand the need, decision to purchase, adoption and successful use of OutSystems across our customer environments
    • Bring the customer voice to marketing programs, activities and content
    • Leverage technology to track, manage and measure advocacy (includes maintaining customer data and use cases)
  • benefícios


    This is the challenge are you up for the challenge ?