Team Leader

Publicado 25 Outubro 2019


Lisboa (Contabilidade / Finanças)

We are looking for a new Team Leader in Lisbon, for one of our finance projects.

Our client is a German direct bank, headquartered in Berlin, Germany, offering services throughout Eurozone and the UK.

Before applying, you should familiarize yourself with our expectations:

  • C1 French
  • Fluent verbal and written in English;
  • Minimum 1 year of management experience;
  • 3 or more years of experience working in a call center environment.
  • Experience using Microsoft Excel, Microsoft Power Point, Microsoft Word.
  • Ability to coach, motivate and coordinate people;
  • Pro-active, driven to implement initiatives;
  • Good analytical and problem solving skills;
  • Strong communication, organizational and time management skills.
  • Experience in addressing customer needs.
  • Ability to see the big picture ? and pay attention to details;
  • Ability to prioritize work and workloads across a team.

As a Team Leader you will be responsible for:

  • Maximize a positive customer experience by identifying, understanding, and resolving inquiries; maintain oversight of service delivery, taking responsibility for escalated issues;
  • Prepare daily, weekly and monthly performance reports for review and to complete necessary administrative tasks;
  • Monitor, evaluate and report on business trends to be able to plan and implement staffing schedules based on business demands and customer volumes;
  • Perform daily activities to meet and exceed performance metrics;
  • Develop new procedures or you will improve the existing ones;
  • Coach, counsel and motivate performance to achieve winning results;
  • Assist with the developing and evaluation of all staff, including handling correction action when necessary.

What we offer:

  • Competitive salary package: 1500? base salary + meal allowance;
  • Rewards, incentives & benefits according to your performance and engagement;
  • Working in a young, friendly and multicultural environment with a motivated, professional and result oriented team;
  • Subscription to medical services;
  • Professional work environment in a fast-growing company with international career opportunities.

Workplace: Roma-Areeiro (green line of Subway)

Workload: Monday to Sunday ? 40h/week.

Job Type: Full-time

Job Type: Full-time

Salary: 1,400.00? to 1,500.00? /month

Job Type: Full-time


  • management: 1 year (Preferred)