- City: Lisbon
Type of Contract:
Solvay is a multi-specialty chemical company committed to developing chemistry that addresses key societal challenges. We innovate and partner with customers in diverse global end markets. Solvay Business Services (SBS) is the global organization supporting internal and external growth by integrating the major End-to-End administrative processes as well as the Information Services of the Solvay Group, through three strategic objectives: Strategic agility & Customer centricity - Service excellence - Talents & innovation.
Job Overview and Responsibilities
The Cash Collection team is part of the Customer Credit & Trade Process and is responsible for improving the payment behavior of the Solvay customers and to contribute to the free cash-flow target of the Group.
As a trainee you will be responsible for:
Managing a portfolio of customers geographically located in German-speaking countries;
Learn how to analyzing the customers? accounts and identifying the payment behavior of the customers;
Develop the contact with customer by phone and e-mail to reduce the payment cycle and to ensure customers respect the payment terms agreed;
Find the best ways to identify the reasons blocking the payment and ensuring their resolution to enable the prompt payment;
Answer customer questions, provide invoice copies and other documentation to facilitate customer payment;
Preparing reports to the different Businesses to communicate on overdue status and actions launched (be the preferred contact for every Solvay Business company);
Collaborating with different stakeholders (Accounts Receivable, Credit Management , Sales and Customer Service teams) to solve any issues and improve the process performance;
Developing and implementing initiatives to improve the process efficiency.
Education and Experience
- University degree (Finance is a plus but other backgrounds are also considered)
- Fluent in English (mandatory)
Fluent in German (mandatory)
Autonomous, ready to take initiative and results oriented
Good telephone communication skills with developed negotiation techniques
Ability to follow-up and follow through with multiple tasks
Good verbal and written communication skills
Proficient in Excel
Experience with other tools is a plus (SAP, Excel, VBA, Predictive Analysis)