German Customer Service Representative (m/f)

Publicado 09 Setembro 2019

SALT SERVICES, SA

Lisboa (Call Center / Help Desk)

https://www.salt.ch/en/


We provide the “Best Customer Service” to Salt customers and stand for Great Customer Experience. We value human interactions. Personal and refreshing. We care. No fuss, we stick to what matters. Salt is the most disruptive challenger in the Swiss telco market proposing attractive mobile services on 4G+ network and the most innovative Fiber/TV offer in partnership with Apple. We look for talents who are willing to strive to impact positively the moments with our customers at all touch-points (calls, emails and 2nd level tasks). Ready to join our passionate team and make the extra-mile to deliver service excellence?

Your tasks

  • Calls and/or emails support to customer inquiries in the mentioned languages
  • In-life support and advice on our products and services for existing customers and potential new customers
  • Processing of customers' requests and updating in computer systems (Customer Relationship Management, like offers or price plan changes, activation of options or services, change of customer details)
  • Identification of potential weak points for continuous improvement of customer experience

What you bring

  • Experience in customer care, cross selling.
  • Very good command - minimum level C1 – of German; English and Italian is a plus
  • Interest in telecommunication products, digital and technology
  • Flexible working hours (Monday to Saturday) from 07:00 to 21:00
  • Personal strengths: reliability, punctuality and commitment * What we offer you*
  • A work place in the heart of Lisbon
  • A cozy environment
  • Attractive remuneration conditions
  • Free Coffee

Have you always dreamed of working in such a refreshingly unique and diverse environment? Then we really want to get to know you. Please apply online with us: [email protected]