Financial Services – French (m/f)

Publicado 16 Maio 2018

GIGroup - ETT e RH, Lda

Outra Cidade (Contabilidade / Finanças)

Gi Group is recruiting for one of the most famous and prestigious companies in the world in the market of health & food.

Main responsibilities

  • Execution of operational Order to Cash (O2C) activities
  • Ensure the accuracy and timeliness of services delivered to IBPs is in accordance with Service Level Agreements as agreed and signed with the IBP.
  • Ensure Total Service Quality levels to the Stakeholders, adhering to E2E standardization.

Main Tasks:

Execute accurately and timely daily activities and functions in:

  • Ensuring Demand is captured within Global and/or Market SLA's, through both manual and electronic order methods;
  • Liaise with Centre of Competence and Reference / Master Data to resolve exceptions/ failures for electronic and digitalized demand capture within the time period of defined service level agreement;
  • Provide analysis and input into root cause resolution of demand failures, supporting 1 touch orders;
  • Perform periodic activity relevant reviews with stream Lead;
  • Contribute to Continuous Improvements programs and standardization of processes across all markets in scope, whenever possible;
  • Analyze and check KPIs on quality of services provided and present during DORs;
  • Participate in KPIs trends (SLAs), root cause analysis of mistakes/errors and problem solving;

Ideal Profile:

Master degree in Accounting/ Finance/Economics; (preferential)

Previous Customer Service and/or O2C experience

Previous Supply Chain experience and advantage

Knowledge of the language of the Market that is serviced (level depends on specific function);

English - intermediate level