Résumé du poste
Rôle et Responsabilités
1. [Customer experience management] Identify all the processes that customers experience and support to provide suitable services accordingly.
2. [Quality management] Communicate with customers for customer quality control and support in carrying out activities to secure quality competitiveness of our company and customers.
3. [Customer support management] Assist in carrying out activities for customer support by developing contents for customers to find solutions for problems through online.
4. [Remote customer support] Solve customer inconveniences via remote system, and support to improve customer satisfaction and reduce service costs.
5. [Market research management] Support to apply customer feedback and measurement of customers' purchase tendency to new product development and marketing.
Compétences et Qualifications
General : http://account.samsung.com/membership/pp
European Economic Area resident : https://careers.eu.samsung.com/PrivacyNoticeforEU.html