Call Center Support Intern

Publicado 11 Julho 2018

Samsung Electronics

Outra Cidade (Publicidade / Marketing)

Résumé du poste

1. Maximize customer satisfaction by collecting, analyzing and resolving customer requirements through call center operation.
2. Provide efficient solutions to customers by developing and operating online contents.

Rôle et Responsabilités

1. [Customer experience management] Identify all the processes that customers experience and support to provide suitable services accordingly.

2. [Quality management] Communicate with customers for customer quality control and support in carrying out activities to secure quality competitiveness of our company and customers.

3. [Customer support management] Assist in carrying out activities for customer support by developing contents for customers to find solutions for problems through online.

4. [Remote customer support] Solve customer inconveniences via remote system, and support to improve customer satisfaction and reduce service costs.

5. [Market research management] Support to apply customer feedback and measurement of customers' purchase tendency to new product development and marketing.

Compétences et Qualifications

  • Acquires and applies job skills and learns the company policies and procedures to complete assigned tasks that are routinely/semi-routinely in nature
  • Normally follows established procedures on work. Requires instructions on tasks
  • Typical entry point for high school or vocational college graduates

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